What are the responsibilities and job description for the Concierge position at Nantucket Island Management LLC.?
Join our White Elephant Aspen Team, part of White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen.
Are you passionate about creating unforgettable guest experiences in one of the world’s most iconic mountain destinations? White Elephant Aspen is looking for a warm, polished, and resourceful full-time, year-round Concierge to join our Guest Services team.
In this role, you’ll go beyond recommendations—you’ll craft custom, high-touch itineraries that reflect Aspen’s unique blend of world-class skiing, outdoor adventure, fine dining, luxury retail, and cultural events. From the moment of arrival through departure, you’ll ensure every guest feels known, cared for, and inspired.
*Ideal start date mid-April
Key Responsibilities:
- Welcome guests and serve as their primary contact for reservations, recommendations, and curated experiences
- Assist with pre-arrival planning and in-stay itinerary execution
- Work closely with the Chef Concierge and collaborate across departments to ensure seamless service
- Coordinate with local vendors, restaurants, ski schools, luxury transportation services, and cultural institutions
- Assist in managing VIP requests, amenity programs, and guest communications
- Maintain deep knowledge of Aspen’s seasonal offerings, events, and must-do activities
Qualifications:
- Prior experience as a Concierge or Guest Services professional, preferably in a luxury, seasonal, or resort environment
- Strong knowledge of Aspen and the Roaring Fork Valley, including dining, recreation, shopping, arts, and seasonal events
- Proficiency with systems like Maestro and ALICE is a plus
- Exceptional guest service and communication skills—professional, poised, and proactive
- A calm and thoughtful approach to problem-solving
- Willingness to work both indoors and outdoors, including navigating winter conditions
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, we are proud to offer a supportive and rewarding environment across all of our premier properties, including White Elephant Nantucket, The Wauwinet, Jared Coffin House, The Cottages at the Nantucket Boat Basin, Nantucket Boat basin, White Elephant Palm Beach and opening soon White Elephant Aspen.
White Elephant Resorts offers competitive salary and bonus, health, dental, and vision insurance, 401(k) with employer contributions, paid vacation, wellness reimbursement, and exclusive employee discounts across dining, retail, and hotels.
Be part of a team that delivers award-winning service in one of the most breathtaking destinations in the world. We offer a collaborative work culture, career development opportunities, and the chance to make a lasting impact on every guest’s stay.