Field Services Engineer

Who We Are

Our vision at NanoTemper Technologies is to help create a world where every disease is treatable. Working with scientists striving to make a difference in the world gets us excited.

Our customers work on challenging characterizations, and we create high-quality, well-regarded products to help them tackle that challenge and push the current limits of drug discovery. If you love the thrill of growing a small profitable company into the global market leader in the Life Science tools industry we would love to talk to you.

Preference for the role is in the Boston metro area, we are prioritizing those individuals. Sponsorship is not available.

What We’re Looking For

We are seeking a customer-focused Field Service Engineer to join our commercial organization. In this critical role, you will serve as the technical expert and trusted advisor for our customers, ensuring optimal performance and uptime of NanoTemper instruments through preventative maintenance, repairs, installations, and exceptional service delivery. This position requires up to 60% daily travel within your assigned territory with occasional overnight stays.

What You’ll Do

• Install, maintain, repair, and upgrade NanoTemper analytical instruments to ensure maximum uptime.
• Support installation and integration of complex automation hardware and software.
• Troubleshoot and resolve technical issues using diagnostic tools and established methodologies.
• Collaborate with Sales, Applications, and other teams to coordinate service activities and address customer needs.
• Identify customer needs and communicate upgrade or contract renewal opportunities.
• Manage service parts inventory and maintain accurate usage and repair records.
• Maintain demo instruments and repair equipment.
• Manage repair tickets from start to completion with clear customer communication.
• Ensure high customer satisfaction through quality service and professionalism.
• Document service activities and complete administrative tasks (expenses, timesheets) on time.
• Follow QMS requirements and support local/global quality and claim processes.

What You’ll Bring

• Proven track record in customer relationship management within a technical service role.
• Experience working with quality management systems (e.g., ISO 9001), including handling nonconformities, customer complaints, and feedback.
• Proficiency with Unix/Linux systems and Microsoft Office; experience with CRM platforms (Salesforce preferred).
• Strong mechanical and electrical troubleshooting skills using diagnostic tools and technical documentation.
• Fluent in written and spoken English.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Action-oriented with a strong sense of urgency and ability to meet deadlines.
• Able to work independently while collaborating effectively with team members.
• Valid driver’s license and clean driving record.
• Ability to travel within the assigned territory (approx. 60%).
• Ability to lift and move up to 70 lb with assistance.

What We Offer

• Flexible PTO Policy
• 13 Paid Company Holidays
• 16 weeks of 100% paid parental leave
• Generous medical, dental and vision plans
• 401(k) with company match up to 5% dollar for dollar
• Pre-tax FSA, HSA HRA and Commuter Plan
• Lifestyle spending account to be used towards WiFi and cell phone
• Monthly Wellness Stipend
• Voluntary Pet Insurance
• Opportunity to travel internationally

NanoTemper is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.