Shift Lead - Mueller (Austin, TX)

L.E.A.D - Shift Lead

NANDO’S VISION 

At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers’ needs -and endures over time through genuinely putting people at the heart of what we do.  We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere. 

ROLE SUMMARY 

Our Shift Lead is an hourly paid leader that has proven themselves as a Nandoca but has also shown the potential to grow into a position of higher responsibility. Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. Shift Leads may sometimes be scheduled in position (i.e. Griller or Cashier) and other times may serve in a supervisory role at an increased hourly wage. These rock stars have the soft skills to be able to coach Nandocas and diffuse upset customers. They proactively manage their time and energy – delegating tasks and leading service. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player! 

Level: 

• Must clock in for all shifts - Hourly paid position, scheduled hours will vary. 

• Will earn a higher wage at Shift Lead plus may be eligible for bonus, but will not earn tips

• Different rate will apply when working as a in-station Nandoca. 

Benefits: 

• Paid Time Off 

• Eligible for Medical benefit options beginning the first of the month following start date in Shift Lead role.
• Hourly benefits package as defined by benefit eligibility rules 

• Bonus eligible if maintains average of 30 or more hours per week (this is an average of all hours worked regardless of the position) 

KEY FOCUS AREAS 

   MANAGING SELF  

• Always living the Nando’s Values  

• Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers. 

• Engage with guests and Nandocas alike to develop relationships and create lasting connections. 

• Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests. 

• Seeking to become more self-aware by asking for and being receptive to feedback from my team. 

LEAD PEOPLE 

• Setting the example by always behaving in line with the Nando’s Values 

• Managing time-keeping and scheduling and attendance and making contingency plans as required. 

• Conducting pre-shift meeting to inform and inspire the Nandocas for the day. 

• Reporting continual performance or behavioral concerns to the Patrao. 

•  Having the courage to participate in challenging conversations and demonstrating clear, open, and effective communication with Nandocas during my shift. 

• Monitoring adherence to SOPs and Guest service behaviors and conducting on-the-job-coaching as required. 

MANAGE MY WORK RELATIONSHIPS 

• Welcoming new Nandocas and making them feel comfortable and part of the family. 

• Promoting a team culture in which Nandocas on my shift talk, motivate, and support each other and know when to ask for help. 

• Building and maintaining trust with others through open, honest, and respectful communication. 

• Celebrating success individually and as a team when Nandocas do well during my shift. 

• Making myself available to my peers without judgement.  

MANAGE OPERATIONS  

• Lead all shifts to Nando’s food safety and operational standards while providing and an excellent      

and safe guest and Nandoca experience 

• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet. 

• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks. 

• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated 

• Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL). 

MANAGE BRAND AND GUEST 

• Interacting and engaging with guests.  

• Anticipate Guests’ needs and responding quickly, accurately, and pleasantly. 

• Attending to and resolving in-restaurant guest complaints taking corrective action as required. 

• Using the Figure 8 to praise great execution and guest service and to coach issues that might impact the guest experience.  

MANAGE FINANCES  

• Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies 

• Monitoring performance against specific daily targets and tracking daily sales. 

• Entering invoices into NCR/ Micros for all orders and invoices received on the day.  

• Reviewing and signing off on external delivery company invoices. 

• Managing the cashiers and ensuring all till have the appropriate amount of cash. 

MANAGE PLACE 

• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm. 

• Wearing the approved Nandos safety gear as required for my job. 

• Reporting any faulty equipment and/or utilities and following up on the repair status. 

• Monitoring Nandocas’ compliance with all Health and Safety requirements.  

• Ensuring the Wi-Fi and all IT and Point of Sale software are working and reporting any problems as they arise.  

PERSONAL ATTRIBUTES & VALUES  

Passion 

• Energetic: goes the extra mile for their team 

• Rooted: sees the work as more than just a job and is enthusiastic about success in their role 

• Positive: constructive, optimistic, and confident 

• Dedicated: committed, loyal, and steadfast 

• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectively 

Pride 

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work 

• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision 

• Conscientious: hardworking, diligent, and reliable 

• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.  

Family 

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness 

• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals 

• Team player: engaging, cooperative, contributing, and supportive of team members 

• Willing: eager, prepared, and quick to act or respond 

Courage 

• Assertive: confidently communicate needs or wishes in a constructive manner 

• Resilient: effectively handle stressful or pressurized situations 

• Tenacious: persistent regardless of setbacks 

Integrity 

• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing 

• Credible: honest, trustworthy, accountable, and dependable 

• Genuine: keeping everyone’s best in at heart  

Future Leaders Wanted

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders.

If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line. Your journey could start here too.

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Qualifications:

ROLE REQUIREMENTS  

• Must have a signed off PFG for the Shift Lead role
• Must be certified in all hourly positions 

• Must have the ability to complete Shift Lead Pre-Work 4 weeks in a training restaurant and be validated by a representative of the Training Department 

• Must complete onsite training and Shift Lead transition checklist within first 90 days in position 

• Comfortable with both verbal and written English communication 

• Must pass a background and credit check

• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction) 

• Must maintain a HOT or higher performance rating 

• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests 

PHYSICAL REQUIREMENTS 

• Able to independently lift up to 50lbs for an extended period of time 

• Must be able to walk and/or stand for 8-10 hours per day 

• Hand-eye coordination 

• Reaching, bending twisting, stooping 

• Pushing and Pulling 

• Lifting overhead 

• Must be able to climb stairs in restaurants that have multiple levels 

EDUCATIONAL REQUIREMENTS AND EXPERIENCE  

• High School diploma or equivalent education preferred