What are the responsibilities and job description for the Facilities Coordinator position at NANDO'S?
Facilities Coordinator, Nando’s USA
WHO WE ARE
Nando’s Peri-Peri USA is a growing restaurant group currently seeking to add a full-time Facilities Coordinator to our Restaurant Support team. Known best for our marinated and flame grilled chicken basted to your liking with our famous PERi-PERi sauce, our casual and culturally diverse company has deep roots as a global brand originating in South Africa.
NANDO’S VISION
At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers’ needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.
ABOUT THE ROLE
The Facilities Coordinator plays a vital role in supporting the Facilities team by managing service requests from restaurants through the CMMS platform, EcoTrak. This role ensures timely resolution of maintenance issues, accurate vendor onboarding, and smooth coordination between restaurant operations, vendors, landlords, and internal stakeholders. The Facilities Coordinator also assists with reporting, budgeting, inventory management, and project tracking to maintain operational excellence across all Nando’s locations.
This is a very comprehensive role requiring strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, ever-changing environment.
Key Responsibilities
EcoTrak CMMS Management
- Serve as the primary owner and expert of the EcoTrak system for Nando’s.
- Ensure all vendors have signed terms and conditions uploaded into the system in accordance with the internal SOP
- Maintain current pricing structures for each vendor within EcoTrak and update rate cards as needed
- Onboard new vendors, upload all required documentation, and track pending invitations.
- Monitor and follow up on:
- Unaccepted or declined work orders.
- Vendor requests for work order NTE – Not to Exceed increases.
- Invoices pending approval beyond expected timelines. (as requested)
- Proposal submissions from vendors.
- Push system momentum by identifying and resolving bottlenecks.
- Train with EcoTrak account manager to gain full administrative capabilities and implement requested changes.
Communication & Stakeholder Support
- Act as a liaison between restaurant operations, vendors, landlords, and the Facilities team.
- Respond to inquiries and resolve issues from internal teams and external partners.
- Provide landlords with documentation of services performed upon request.
- Not afraid to challenge stakeholders to get answers or move progress forward.
- Attend per-period Capital & R&M team meetings with accounting to review site-level expenses, ensure proper coding to planned or unplanned capital, and help answer the “why” behind each cost.
Reporting & Documentation
- Assist the Facilities team with gathering budget data, preparing reports, and maintaining documentation.
- Set up and maintain a weekly-updated open projects list in collaboration with the Facilities team for distribution to Nando’s leadership.
Inventory & Toolkit Management
- Manage the district toolkit inventory, ensuring items are replenished and correctly billed to the appropriate locations.
- Track and manage inventory stored at off-site warehouses in coordination with Operations and Facilities.
Preventative Maintenance Coordination
- Support the setup of preventative maintenance schedules.
- Secure signed contracts and service agreements from vendors, including pricing.
- Track work order timing, completion status, and receipt of supporting documentation.
Administrative Support
- Assist with invoice processing, vendor onboarding, and general administrative tasks.
- Perform follow-ups and special assignments as requested by the Facilities team.
Pay Range & Benefits
- $65,000-$70,000
- 401k and matching*
- Comprehensive Health Care Plan Options
- Wellness Reimbursement
- Technology Reimbursement
*when applicable
This range is based on a variety of factors, including but not limited to departmental budget, the qualifications necessary for the position, education, experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. The above hiring range represents Nando's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Work Environment
- This role may be considered for hybrid/remote option depending on business needs and candidate location.
- Occasional visits to restaurant locations or warehouses may be required.
- Standard business hours with flexibility to respond to urgent requests as needed.
Nando’s Restaurant Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Qualifications:
Skills, Education, and Other Job-Related Requirements:
- 2 years of experience in facilities coordination, operations, or administrative support (restaurant or retail industry preferred).
- Strong working knowledge of CMMS platforms (EcoTrak experience highly preferred).
- Strong communication and organizational skills.
- Ability to thrive in fast-paced, constantly changing environments.
- Understanding of facilities department functions and how they support restaurant operations.
- Confidence to challenge others constructively to drive progress.
- Excellent interpersonal skills and ability to work across teams.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and collaboratively in a fast-paced environment.
- Comfortable managing multiple priorities and meeting deadlines.
Salary : $65,000 - $70,000