General Clerk III

As a General Clerk III, you will ensure that work is performed to optimum quality standards and assist with developing and documenting new processes and procedures. You will participate in team training initiatives and assist team members in performing applicable task or case work functions. Using judgment and decision-making, you will respond to complex petition reviews and/or public inquiries and act as a subject matter expert for your assigned function. Additionally, you will develop new and innovative methods to improve efficiency and work as an active member of a team.

Responsibilities

• Answer incoming phone calls on behalf of the client, providing accurate and appropriate information to callers.
• Stay updated on any changes to programs and distribute updates to the team.
• Attend training sessions on telephone skills and program information, demonstrating mastery of the subject matter within specified time frames.
• Adhere closely to the call center schedule to ensure adequate telephone coverage during operating hours.
• Exhibit professional and positive behavior towards the project, colleagues, and management.
• Assist the supervisor with daily, weekly, and monthly reporting duties.
• Mentor new representatives who join the team.
• Coach, mentor and assist other teammates as needed.

Qualifications

• High School Diploma.
• 1-2 years of relevant administrative work experience.
• Ability to successfully complete a corporate background investigation, including credit and criminal checks.
• Ability to obtain and maintain a secret government security clearance.
• Additional Knowledge, Skills, and Abilities Required:
• Strong verbal and written communication skills.
• Strong administrative and organizational skills.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• Demonstrate a professional work ethic.
• Ability to work independently and as a member of the team.
• Analytical skills to successfully analyze and evaluate data.
• Ability to disseminate information to a wide audience.

Physical Demands

• While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear.
• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Job ID

Work Type
On-Site

Company Description
Work Where it Matters
LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders,
LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers,
LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee,
you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job- or information about job applications status is not available at this contact information).