Flight Dispatch Manager

Job Description

Qavvik Air is a dedicated provider of critical air transportation services as well as robust charter service in Alaska.

The Flight Dispatch Manager will be responsible for overseeing the entirety of the Flight Dispatch Center under the supervision of the Assistant Director of Operations. Direct supervision will be required of the Flight Dispatchers who play a crucial role in ensuring the safe, efficient, and successful operation of aircraft missions. As the first point of contact for communication and coordination of flight resources and monitoring of flight operations from start to finish. Additionally, the Flight Dispatcher supports administrative tasks such as logging flight data, assisting flight crews and communicating with passengers when necessary.

This position requires the ability to communicate clearly under pressure, make informed logistical decisions, and maintain full situational awareness throughout multiple medevac missions or charters and be the main operational point of contact for the Flight Dispatchers. You’ll work in a fast-paced environment where precision, empathy, and critical thinking are essential.

Responsibilities

• Direct Line Supervisor of all employees within the Dispatch Center to include Flight Dispatchers and Flight Coordinators.
• Oversee Flight Planning, to include W&B and weather analysis in accordance with company GOM.
• Oversee the reception and process medevac requests from hospitals, clinics, or agencies.
• Oversee the process and execution of charters per charter hand-off procedure from the business desk.
• Communicate effectively with medical teams, pilots, hospitals, and other medevac dispatch centers.
• Communicate with Charter/Cargo Customer’s and/or Passengers.
• Maintain real-time situational awareness across all ongoing flights and operations.
• Coordinate multiple mission requests.
• Develop standardized protocols and checklists for consistent, safe response.
• Document all communications, decisions, and mission data for compliance and reporting.
• Facilitate time-sensitive “go/no-go” decisions at the direction of pilots and management (Operational Control / Medical Admin On-Call), factoring in weather, mechanical issues, and crew status.
• Handle multiple tasks independently, with minimal supervision, prioritizing and completing tasks with high attention to detail.
• Navigate FAA regulations and ensure all procedures meet compliance standards.
• You’ll be in constant coordination with:
• Flight medical crews (flight nurses, paramedics).
• Management (Aviation Operational Control / Medical Admin On-Call).
• Charter Passengers / Cargo Customers.
• Pilots and aviation support staff.
• Hospital staff, clinic providers, and rural health aides.
• Other MEDEVAC companies and dispatch centers.
• Other duties as assigned and qualified for.

Qualifications

• FAA Licensed Aircraft Dispatcher Certificate or be able to obtain within 120 days of hire/
• Prior Management Expérience, Aviation Management preferred.
• Prior Experience writing and developing policies and procedures.
• Strong understanding of Weight and Balance, NOTAMS, Flight Planning and Weather Analysis.
• Familiar with FAR Part 135 Regulations.
• High school diploma or general education degree (GED)
• Strong multitasking skills and communication skills.
• Ability to remain calm and focused in high-pressure situations.
• Critical thinking and decision-making under time constraints.
• Familiarity with Alaskan geography is high desirable.
• Proficiency with technology, including CAD systems and phones.
• Demonstrated ability to work independently and as part of a team, adapting to changing priorities and maintaining a positive attitude.
• Valid drivers license and an acceptable driving record for the past three (3) years to be eligible under NANA’s vehicle insurance policy.
• Willingness to work shifts, including nights, weekends, and holidays.

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside with occasional assistance outside, where individuals may be exposed to inclement weather.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere. When assisting with work outside, there will be moderate to high noise levels.

Description of environment: Office building with standard office environment with occasional outside work.

Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee may travel up to 10% to various locations within Alaska/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes, and ATVs.

Competencies

• Learn core protocols, common terms, and definitions used in Qavvik flight operations
• Understand the full flow of each mission—from initial request to execution
• Develop strong communication and coordination skills
• Master the use of checklists and standardized questioning techniques
• Be trained to handle high-stress scenarios with calm, clear communication
• Gain a strong grasp of FAA compliance and documentation requirements

Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.

Default: Location : Location US-AK-Fairbanks

Job ID 2025-19761

Work Type On-Site

Work Location Fairbanks