Fashion Retail CRM Specialist & Sales Stylist

About Us:

Nana Jacqueline is an international luxury women's clothing brand. Our retail store is located in the heart of Hollywood, where style meets sophistication. We are seeking a dynamic individual who is both a talented salesperson and a CRM specialist-with the sensibility of a stylist-to join our in-store team.

Role Summary:

The ideal candidate is warm, highly polished, and experienced in luxury fashion retail. You will be responsible for driving in-store sales, nurturing relationships with VIP clients, managing CRM tools, and delivering personal styling experiences that elevate our client loyalty.

Key Responsibilities

• Deliver an exceptional in-store shopping experience with styling support
• Act as the brand ambassador for walk-in customers and VIP appointments
• Build, manage, and grow client relationships through personalized outreach
• Utilize CRM tools to track customer data, follow-up schedules, and client preferences - Organize styling sessions and provide lookbook or personalized recommendations
• Coordinate with marketing for clienteling campaigns (e.g., events, launches)
• Meet or exceed monthly sales targets and CRM engagement KPIs
• Maintain store visual standards and client-ready appearance at all times

Requirements:

• 3 years of experience in luxury retail or client services
• CRM experience (e.g., with platforms like Endear, Klaviyo, Salesforce, or similar)
• Strong sense of fashion, personal style, and styling capabilities - Excellent communication and interpersonal skills
• Organized, self-driven, and proactive in client outreach
• Familiarity with LA's fashion and influencer ecosystem is a plus - Must be available on weekends and evenings as needed
• Compensation & Benefits
• Competitive hourly rate or salary commission on sales
• Performance bonuses tied to CRM KPIs and styling sessions - Employee discounts & wardrobe allowance
• Opportunities for growth within a fast-expanding luxury brand