Quality Control Specialist

POSITION: Quality Control Specialist      

SUPERVISOR: Supervisor

STATUS: Non-Exempt 

SUMMARY

The QC Specialist will perform quality  control reviews of the Housing Choice Voucher program's files to  ensure compliance with HUD Regulations and the PHCD  Administrative Plan.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct general supervision of a Supervisor; the Quality Control Specialist exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned:

• Conducts  monthly  review  of  tenant  files,  identifying  improper  application  of  policies  and  procedures  by  staff  members,  to  ensure  compliance  with  HUD  Regulations  and  PHCD  Administrative Plan.   
• Conduct annual Section Eight Management Assessment Program(SEMAP) review of files    
• Assists in the training of new employees to ensure the Housing Specialists will have a working  knowledge of the HCV Program   
• Uses the QC knowledge bank, NMA Wiki, PHCD Administrative Plan, and other resources to  ensure maximum accuracy for citing errors and comments.   
• Conduct peer to peer reviews to provide support as a mentor to new and existing housing  specialists    
• Create weekly report in an accurate format as requested and updated by the QC Supervisor and  delivers the report timely each week.      
• Respond to disputes for errors cited from the housing specialist in a timely fashion   
• Other file audits as necessary   
• Other duties as assigned 

DESIRED QUALIFICATIONS:

High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications.

Must have the ability to interpret and apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing and have excellent interpersonal skills and possess strong computer and organizational skills.