What are the responsibilities and job description for the Technical Writer position at Nametag?
About Nametag
Nametag is building the future of secure digital identity. Our mission is to protect every human identity to restore trust in the AI era. We bring workforce-grade identity verification into the enterprise to verify the human behind accounts and critical actions. Today, global enterprises use Nametag across their workforce to prevent social engineering and deepfake impersonation attacks.
The Role
We're looking for a Technical Writer to own Nametag's technical documentation for customers to You will write user manuals, step-by-step instructions, and FAQs so our users can use our software with ease
This is a hands-on, high-impact role. You'll work closely with engineering and product leadership to make critical decisions about how we guide our customers, and then execute on them. If you've thrived in fast-moving environments and care deeply about process documentation and customer experience, we'd love to meet you.
What you'll doCreate and Maintain User Documentation
Write user manuals, API guides, release notes, and online help FAQs.
Follow and maintain company style guides to ensure consistent messaging across all documents.
Review existing documentation regularly to fix errors and add new feature updates.
Analyze feedback
Use customer support data to improve confusing parts of the guides.
Track page views and user ratings to measure document helpfulness.
Audit systems
Test software directly to ensure the accuracy of the steps written in the manuals.
What You BringWork authorization required: Applicants must be legally authorized to work in the United States for any employer without current or future need for visa sponsorship.
You do not need to match every bullet. We care most about strong judgment and process documentation ownership.
- 5 years of experience turning complex processes into simple documentation.
- Understanding user experience principles to layout articles intuitively.
- Experience working within fast-paced software development cycles and sprints.
- Knowledge of languages like HTML, CSS, JavaScript, or Python to document APIs.
- Bonus Points: Experience working in a security, identity, or B2B SaaS environment.
What we value
- Fast technical learning and curiosity about identity security.
- Kindness, integrity, and high trust—our core operating principles.
- Bias for action: iterate quickly and ship pragmatic solutions.
Compensation & perks
- Competitive salary meaningful equity.
- Comprehensive medical, dental, and vision.
- Remote-first with flexible PTO.
- Annual team off-sites.
- New MacBook and home-office equipment.
- Intellectual horsepower. Quickly grasping complex technical and business concepts.
- Kindness and integrity. Earning trust is central to how we build relationships with customers and colleagues.
- Bias for action. We move quickly to deliver impact and protect our customers against fast-moving threats.
- Ownership mindset. You care about uptime and stability the way a founder cares about the product.
At Nametag, we believe trust starts with how we treat each other. We're a remote-first team that values autonomy, inclusivity, and collaboration, with regular in-person time to stay connected and innovate together.
- Remote-first: Work from anywhere in the US. Our team spans Seattle, San Francisco, Ann Arbor, Denver, New York City, and beyond.
- Off-sites: We bring the team together once per quarter for in-person collaboration, often off-site in new places.
- Flexible schedules: Work in your own time zone; we align key meetings across a shared window.
- Competitive salary
- Meaningful equity ownership
- Comprehensive health benefits (medical, dental, vision)
- Flexible paid time off
- Quarterly team off-sites and travel support
- New computer hardware and equipment
- An inclusive environment where your voice has impact and your work drives change