What are the responsibilities and job description for the IT Support Technician position at Nambe'?
Overview
The Portmeirion Group is seeking an experienced IT Support Technician to join our team and support the technology that powers our retail and distribution operations.
In this role, you will deliver practical solutions that ensure our office, retail, and distribution teams have the reliable tools and systems they need to succeed.
As a key member of the IT team, you will play an essential role in our operations in New Mexico.
You will also serve as the primary owner of our IT systems and asset inventory, helping to maintain a secure, efficient, and well-managed technology environment that supports our continued growth.
Location:
This is a corporate team role with 10-20% travel. This position will be based of our distribution center located in Espanola, NM with some traveling to our retail stores across the New Mexico state.
Responsibilities:
Provide day-to-day technical support to warehouse operations, retail stores, and corporate users via phone, e-mail, and in person
Troubleshoot and resolve hardware, software, and network-related issues
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Set up and manage user accounts, permissions, and access to systems
Support Microsoft 365, including email and collaboration tools
Basic Qualifications:
1–3 years of experience in IT support, help desk, or similar role
Strong knowledge of Windows and/or macOS environments
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Ability to quickly learn and adapt to new technologies and programming tools.
Eligible candidates must hold a valid driver’s license and be able to travel regionally
Benefits:
Health, dental, and vision insurance (after 1 month)
Disability, hospital, accident, and cancer coverage / MetLife
Employer-paid basic life insurance
401(k) retirement plan (after 6 months)
Paid time off
Employee discount