IT Program/Project Manager

Remote Role

Job Description

Program Manager — Infrastructure, Device Discovery & Service Mapping

We are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative — a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths.

Required Qualifications

• 5 years managing technical infrastructure or IT operations programs

• Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack)

• Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps

• Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim

• Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence

• Strong written communication

Preferred

• Hands-on experience building or validating service maps (not just managing the team that does)

• Experience with discovery protocols (SNMP, WMI, agent-based discovery)

• PMP, CSM, or equivalent certification