What are the responsibilities and job description for the Help Desk Support Engineer - Jr with Security Clearance position at NALLEY CONSULTING?
Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Support Engineer LCAT: Jr
Location: SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN COMMAND J2 Required clearance: No Required education: Associate's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support. Description: * Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution. * Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA. * Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Required Experience: * Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. * Must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications. * Strong customer service and documentation skills are required. * Must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training. * Experience with IT help desk ticketing systems, remote desktop support, and incident response is required. Desired Qualifications: * Desirable but not required certifications include CompTIA A , ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate. ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: * Excellent medical, dental, and vision benefits * PTO * 11 paid federal holidays * Tuition assistance * Paid military-reserve leave * Paid parental leave for birth or adoption * 401k matching up to 5 percent of the base salary * Flex time * Company-paid short-term disability, long-term disability, and life insurance.
Location: SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN COMMAND J2 Required clearance: No Required education: Associate's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support. Description: * Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution. * Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA. * Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Required Experience: * Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. * Must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications. * Strong customer service and documentation skills are required. * Must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training. * Experience with IT help desk ticketing systems, remote desktop support, and incident response is required. Desired Qualifications: * Desirable but not required certifications include CompTIA A , ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate. ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: * Excellent medical, dental, and vision benefits * PTO * 11 paid federal holidays * Tuition assistance * Paid military-reserve leave * Paid parental leave for birth or adoption * 401k matching up to 5 percent of the base salary * Flex time * Company-paid short-term disability, long-term disability, and life insurance.