Training Manager

Job Posting

BUILD THE FUTURE OF PERFORMANCE - LEAD, DEVELOP, & TRANSFORM TRAINING INTO A STRATEGIC ADVANTAGE

Job Title: Training Manager Department: Training

Reports To: Director, Sustainability, Quality & Training FLSA Status: Exempt

Shifts: Days-Onsite Wage Range: $75,000-95,000

*Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence compensation. *

Job Summary:

A Training Manager oversees the planning, execution, and continuous improvement of all training activities within the production environment. This role provides leadership to the training team, ensuring employees are properly trained in equipment, operational processes, safety standards, quality requirements, and customer specifications. The Training Manager develops training strategies, evaluates training effectiveness, and partners with manufacturing leadership to ensure a highly skilled, compliant, and efficient workforce.

Essential Duties and Responsibilities:

Training Program Leadership

• Develop implement, and maintain training programs for production staff, including new-hire onboarding, job specific technical training, cross-training, and refresher programs.
• Ensuring training content supports operations efficiency, quality standards, postal requirements, and safety compliance.

Supervision and Team Development

• Supervise, coach and mentor Production Trainers and subject matter experts (SMEs).
• Provide regular performance feedback and promote professional development within the training team.
• Assign training responsibilities, manage workloads, and ensure coverage across shifts as needed.

Evaluation and Quality Assurance

• Evaluate training effectiveness using observations, assessments, performance metrics, and operator competency.
• Ensure Standard Operating Procedures (SOPs), work instructions and training documentation are accurate, current, and easily accessible.
• Collaborate with Quality Assurance to integrate QA checkpoints, verification steps and process controls into training program.

Operational and Customer Support

• Partner with production leadership to address skill gaps, process inconsistencies, and workforce readiness issues.
• Assist in resolving customer concerns related to raining, quality or compliance, ensuring timely corrective action.
• Support and champion continuous improvement initiatives including Lean, Kaizen and 6S methodologies.

Administrative and Compliance Responsibilities

• Oversee scheduling of training sessions, certification renewals, and competency evaluation across multiple shifts.
• Maintain accurate training records and documentation to support audits, compliance requirements, and customer reviews.
• Ensure all training practices align with company policies, industry standards, and safety regulations.
• Follow all Nahan Safety and Quality policies and procedures.
• Support 6S initiatives as required.
• Perform other duties as assigned.

Skills and Abilities Required:

• Strong leadership and coaching skills with the ability to motivate, develop and evaluate trainers and production employees.
• Excellent communication skills-written, verbal, interpersonal and active listening-with the ability to convey complex processes clearly.
• Skilled in adapting training strategies to diverse learning styles and varying experience levels.
• Strong organizational and time-management skills with the ability to manage multiple priorities in an entrepreneurial environment.
• Proficiency in Microsoft Office and training management systems/LMS tools.
• Solid understanding of production workflows, equipment operations and lettershop processes.
• Strong ability to assess situations quickly, identify root causes, and develop practical solutions that support safe, efficient, and high-quality production operations and communicate those problems/causes and solutions to others in a clear way.
• Demonstrated ability to work independently, exercise sound judgment, and make training decisions that support operational objectives.
• Proficiency/fluent with English language, both written and verbal.
  • Secondary language in Spanish or others, value added.
  
  

Education and Experience:

• High School Diploma or equivalent required,
• Post-secondary education in Operations, Training & Development, or related fields strongly preferred.
• Minimum of three (3) years of experience in production training, manufacturing supervision, or related leadership roles.
• Prior experience in printing, direct mail, or lettershop operations strongly preferred.

Benefits

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employe Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K & Profit Sharing with Employer Match
• Vacation/Holiday/Sick & Safe Time

Work Environment and Physical Demands

The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a Manufacturing environment. While performing the duties of this job inside the manufacturing facility, the employee is frequently exposed to normal to moderate working conditions for a manufacturing facility with a noise level that is usually moderate to loud. The role routinely uses printing equipment and machines.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee will regularly lift 70lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.

Occasionally while performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The nose level in some of the work environments may require the use of hearing protection.

About the Company

Nahan was founded 60 plus years ago by a local family in the heart of Minnesota. It is a deeply human company from how we work with each other, how we serve our clients, to how we reach customers. We provide full service direct marketing with award winning results. Innovation and insight inform everything we do. Our success is rooted in putting people first, doing the right thing for our clients and associates and delivering the highest levels of quality. In a world where personalization and customization are valued above all, we make messages feel personal while keeping the process simple. We’re here to listen to, create and deliver results to our clients. Our winning track record is based on proof, not promises. We consistently deliver big wins, better performance and continual growth for marketers. We’re Nahan-real people making real connections.

Disclaimer

This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company’s Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause.

Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence compensation.

Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic projected by law.