Director of Enrollment Management, Education Abroad

The Director of Enrollment Management provides strategic leadership for the student journey into education abroad at Indiana University, overseeing the interconnected functions of marketing and recruitment, advising, admissions, student services, scholarships, and enrollment for IU Bloomington and the regional campuses.

Department-Specific Responsibilities

• Leads the education abroad enrollment funnel from a student's 1st point of interest through successful program enrollment and departure, ensuring a seamless, student-centered experience while advancing IU's participation and enrollment goals.
• Reports to the Associate Vice President (AVP) and serving as a member of the Education Abroad management team.
• Helps shape unit strategy, strengthens operational effectiveness, develops and supports high-performing teams, and provides collaborative leadership that aligns staff around shared priorities and IU's broader commitment to expanding access to transformative global learning opportunities.
• Provides strategic leadership for Education Abroad marketing, outreach, and student recruitment. Develops, implements, and assesses recruitment strategies designed to expand student engagement, strengthen the enrollment funnel, improve conversion and yield, and achieve participation goals.
• Works collaboratively with IU Global Marketing and Communications and campus partners to ensure coordinated, compelling, and effective outreach across the university.
• Leads IU's system-wide education abroad advising function and professional advising team, ensuring students receive timely, accurate, and high-quality guidance as they explore and prepare for global learning opportunities.
• Establishes advising priorities, practices, and service standards that support student success, broaden participation, and respond effectively to continued enrollment growth.
• Leads IU's system-wide education abroad admissions, enrollment, student services, and scholarship functions and associated professional staff. Ensures efficient and student-centered processes from application through departure, with particular attention to operational excellence, timely communication, enrollment conversion, scholarship administration, and successful student preparation for participation abroad.
• Builds and leads high-performing advising and student services teams through effective recruitment, onboarding, training, supervision, coaching, and professional development.
• Establishes clear goals and expectations, fosters collaboration and accountability, develops staff capacity, and creates an environment in which team members are empowered to innovate, grow professionally, and collectively advance the mission and strategic priorities of IU Education Abroad.
  
  

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student services initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.