What are the responsibilities and job description for the SERVICE TECHNICIAN position at Nackard Pepsi?
JOB TITLE: Service Technician
EMPLOYER: Nackard Pepsi, Show Low AZ
DEPARTMENT: Service Dept.
REPORTS TO: Branch Manager
EFFECTIVE DATE: Upon Hire
POSITION: Full-Time, Hourly, Starting pay: $20/hr (experience-based)
SUMMARY:
This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This person diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.
DUTIES AND RESPONSIBILITIES:
- Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
- Deliver vending machines into accounts
- Educate customers on basic equipment repair and upkeep procedures.
- Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for BIB.
- Fill installed equipment and adjust to proper water to syrup (brix).
- Prioritize and schedule service and PM calls to meet customer service windows.
- Drive to locations, evaluate issues and perform necessary work.
- Collect accurate and complete equipment and customer information.
- Maintain parts inventory on service vehicle.
- Establish positive relationships with contacts from service calls.
- After each call, complete paperwork on job and submit.
- Lift, carry, pull, push and/or move at least 55 pounds repeatedly over workday.
- Using proper equipment, move vending machines weighing between 800 and 1200 pounds.
- Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
- Assists in the promotion and sale of extra equipment.
- Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
- Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
- Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance.
- Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
- Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
- Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
- Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
NOT REQUIRED BUT Helpful:
- One-year certificate from college or technical school, six months to one year related
- 608 HVAC Certification
- Understanding of Electrical systems
- Know How to Use A voltmeter
Other skills required:
- Ability to work independently with minimal supervision.
- Excellent customer service skills.
- Proven ability to handle multiple projects and meet deadlines.
- Ability to understand and follow written and verbal instructions.
- Bilingual skills a plus.
- Ability to understand all safety requirements and cautions.
- Ability to perform the physical labor necessary.
- Professional appearance and demeanor.
- Ability to effectively present information and respond to questions.
- Ability to effectively communicate with people at all levels and from various backgrounds.
COMPETENCIES:
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
- Organizational Support - Follows policies and procedures.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand/talk/hear.
- Frequently required to walk.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to sit, climb, balance, bend, stoop, kneel, crawl or smell.
- Occasionally exposed to wet and/or humid conditions (non-weather).
- Frequently works near moving mechanical parts.
- Occasionally works in high, precarious places.
- Occasionally works around fumes, airborne particles, or toxic chemicals.
- Occasionally exposed to outside weather conditions / extreme heat or cold (non-weather).
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- The employee must frequently lift and/or move up to 50 pounds.
COMPANY BENEFITS:
- Medical
- Dental
- Vision
- Life Insurance
- Long Term Disability
- Childcare Benefit
- 401(k) With Generous Company Match
- Sick Time & Vacation Pay
- Job Type: Full-time
Salary : $20