What are the responsibilities and job description for the Sr. Member Engagement Advisor (Account Manager) position at NACD (National Association of Corporate Directors)?
This is a hybrid role. Candidate will be required to work in the Arlington, VA office Tuesdays, Wednesdays and Thursdays.
Senior Member Engagement Advisor (Account Manager)
Who We Are
NACD is the trusted association for board directors. For more than 45 years, we have helped leaders build successful companies that make a difference in the world. We’re a collective of over 23,000 individuals, 1,750 boards, more than 20 chapters across 35 locations. As a peer-to-peer network, we’re committed to navigating the governance landscape together. Our trusted resources and dedication to partnering, innovation, and education empowers directors and transforms boards to stay on the leading edge of corporate governance.
Summary
As a Senior Member Engagement Advisor, you will be working directly with some of the most prominent corporations, directors, CEOs, and C-Suite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom, by suggesting NACD content and events. This is a highly visible role directly influencing adoption, engagement, expansion, and renewal.
Essential Duties And Responsibilities
The salary/hourly range for this position is $78,000-$85,000, with the potential to earn an additional $30,000–$35,000 annually in performance-based bonuses, paid quarterly. Compensation is based on several factors including but not limited to education, work experience, certifications, etc.
Senior Member Engagement Advisor (Account Manager)
Who We Are
NACD is the trusted association for board directors. For more than 45 years, we have helped leaders build successful companies that make a difference in the world. We’re a collective of over 23,000 individuals, 1,750 boards, more than 20 chapters across 35 locations. As a peer-to-peer network, we’re committed to navigating the governance landscape together. Our trusted resources and dedication to partnering, innovation, and education empowers directors and transforms boards to stay on the leading edge of corporate governance.
Summary
As a Senior Member Engagement Advisor, you will be working directly with some of the most prominent corporations, directors, CEOs, and C-Suite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom, by suggesting NACD content and events. This is a highly visible role directly influencing adoption, engagement, expansion, and renewal.
Essential Duties And Responsibilities
- Serve as the primary contact for members throughout their journey: from onboarding, through adoption, support, expansion, and renewals.
- Develop a trusted advisor relationship with members.
- Engages members in substantive discussions about board challenges and identifies relevant NACD solutions, including resources, events, and services.
- Collaborates with the Manager, Member Engagement to build a targeted account strategy and success plans.
- Monitors member usage and other content interactions to ensure accounts are engaged.
- Identifies trends within the business environment and specific industry portfolios to drive utilization and tailored support.
- Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals.
- Serves as a thought leader and content expert in the areas of board support, corporate governance, and related NACD resources and services.
- Represents the voice of the member in internal meetings.
- Performs other duties as assigned.
- An undergraduate degree is required.
- The successful candidate will have a minimum of four years of experience with client success, account management, sales, or fundraising. Professional services experience or governance background is preferred.
- Ability to develop strong relationships with a company’s board of directors and C-suite executives.
- Must be solutions-oriented, and comfortable with problem solving and conflict mitigation.
- Ability to develop product/content usage plans.
- Ability to handle multiple priorities, meet deadlines, and follow-through with minimal supervision.
- Experience using AI, technology, and data to drive strategic decisions and innovative solutions.
- CRM, Salesforce, or other data management experience is preferred. Public speaking experience is also a plus.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Demonstrate a strong learning mindset and positivity.
- Clear, professional written and verbal communication.
- Must be a self-starter.
- Strong organizational, analytical, detailed planning, and project management skills.
- Ability to grasp concepts quickly and think creatively to exceed member expectations.
- Collaborative and can work in a hybrid environment.
- Strong work ethic.
- Medical, dental and vision
- 401(k) plan with a generous company contribution
- Generous paid time off (annualized minimum of 22 days)
- Educational assistance
- Hybrid work environment
- Paid parental leave
The salary/hourly range for this position is $78,000-$85,000, with the potential to earn an additional $30,000–$35,000 annually in performance-based bonuses, paid quarterly. Compensation is based on several factors including but not limited to education, work experience, certifications, etc.
Salary : $30,000 - $35,000
