What are the responsibilities and job description for the Dispatch Supervisor- Bronx position at NABIS?
About Nabis
Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.
Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.
The Role
The Dispatch Supervisor is responsible for overseeing productivity and ensuring smooth daily operations. Reporting to the Operations Manager, Nabis Supervisors monitor team performance, analyze effectiveness, assign work, and coach efficiency and quality using superb written and verbal communication. Dispatch Supervisors are able to adapt to various work settings based on daily requirements and are largely responsible for opening or closing duties as assigned. The ideal candidate must have the ability to communicate effectively at various levels, can leverage data in decision-making and process proposals, and is a natural leader.
Responsibilities:
- Lead hourly team members to achieve daily operational and delivery goals through effective communication, feedback, coaching, and delegation.
- Proactively seek solutions to capacity-related bottlenecks and quality deficiencies by leveraging inputs from both internal and external partners.
- Support operational tasks on an "as needed" basis, including scheduling and facilitating product testing events, and coordinating product pick-ups.
- Communicate with brand partners regarding scheduling, delivery windows, or other details regarding orders as needed.
- Produce detailed, high-quality reporting of actual daily performance vs. goals.
- Provide excellent internal and external customer service, especially when communicating with brand partners and retailers.
- Assist in improving policies through routine communication with end users, operations management, and technical teams.
- Oversee on-road activity, troubleshoot driver barriers, and provide sustainable solutions with safety, partner satisfaction, and efficiency in mind.
- Stay up-to-date on industry trends and regulatory changes, adapting procedures accordingly.
Requirements:
- Must be 21 years or older to work in the cannabis industry
- Cannabis experience: 2 years of experience
- Customer Service: 2 years experience
- Last-mile distribution and logistics: 2 years experience
- Associate degree OR 2 years relevant work experience
- Outstanding communication and people skills
- Knowledge of manual and systematic warehouse movement
- Ability to lift 50 lbs., bend, stretch, and twist
- Ability to pass pre-employment background check
- Monday - Friday on-site work availability 11am-7:30pm
- Ability to work occasional weekend shifts
- Clean driving record
Qualifications:
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Collaborative problem-solving abilities
- Detail-oriented and highly analytical work habits
- Excellent time management skills
- Low-ego, adaptable, and high EQ
- Familiarity with routing-based software platforms
- Able to have disciplinary conversations with employees
- Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
- Strong customer service, verbal/written communication, and interpersonal skills
- Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
- Embodiment of Nabis Core Values
Compensation & Benefits:
- Competitive pay
- You'll work at the fastest growing cannabis startup
- Medical/Dental/Vision offered to all full-time employees.
- Well-rounded co-workers and teammates that are all striving towards the same goal. Nabis maintains a fun and energetic culture!
- Competitive compensation 24.00 an hour
- On-site snacks and beverages.
Nabis is an Equal Opportunity Employer
Nabis seeks to create a diverse work environment because all teams are stronger and have different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.