Assistant Manager of Clinical Operations

Nā Puʻuwai is a non-profit, community-based organization serving the islands of Molokaʻi and Lānaʻi. We provide a range of health and wellness services designed to support individuals and families in achieving and maintaining overall well-being. Our team is committed to delivering high-quality care and services while fostering a supportive and collaborative work environment.

Position Summary
Assistant Manager of Clinical Operations provides day-to-day supervision and support to clinical operations staff while participating in patient care and medical assistant functions. This position supports efficient patient flow, clinical workflows, staff scheduling, training, and coordination while ensuring compliance with organizational policies and clinical standards. The role promotes teamwork, accountability, quality patient care, and continuous improvement in clinic operations.

Required Minimum Qualifications:

• Minimum of three (3) years of experience working in a credentialed clinical position, including CMA, CCMA, or LPN.
• Demonstrated knowledge and understanding of clinical operations, including patient flow, clinical workflows, staffing, scheduling, documentation, and day-to-day clinic functions
• Minimum of one (1) year of supervisory experience with responsibility for directing, coordinating, coaching, or overseeing employees
• Demonstrated ability to lead, delegate, prioritize, and coordinate clinical operations while maintaining accountability for staff and workflow
• Strong organizational and problem-solving skills with the ability to manage multiple operational priorities and respond appropriately to changing clinic needs
• Demonstrated ability to communicate effectively and collaborate with providers, clinical staff, administrative staff, patients, and leadership
• Proficient in basic computer applications, electronic health records, email, spreadsheets, and other systems used to support clinical operations
• Ability to maintain confidentiality and comply with applicable healthcare regulations, organizational policies, and clinical standards

Desirable Qualifications:

• Current and active CMA, CCMA, or LPN credential applicable to the position
• Experience overseeing or coordinating back-office clinical operations in an ambulatory, primary care, community health, or similar healthcare setting
• Experience with staff scheduling, workload management, productivity monitoring, and clinic workflow improvement
• Experience with electronic health records, clinical quality measures, and healthcare documentation processes
• Demonstrated experience coaching, mentoring, training, and developing clinical staff
• Experience identifying operational inefficiencies and implementing process improvements to improve patient care and clinic operations
• Strong leadership style that emphasizes teamwork, accountability, communication, and staff development
• Experience working collaboratively with providers, supervisors, and administrative leadership to resolve operational issues and support organizational goals

Compensation

• Starting pay is determined by the candidate’s relevant experience and qualifications.
• Signing Bonus: Eligible candidates may receive a signing bonus based on qualifications and applicable organizational terms.

This role offers an exciting opportunity to make a meaningful impact on patient care while advancing your career in healthcare management.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $50,000 - $65,000