Customer Experience Representative

Customer Care Representative

Description:
An excellent opportunity for an organized and detail-orientated individual with Customer Care Experience, effective communication, and data entry skills. This position will also work closely with our Web and Phone Order Processing team. Jewelry experience is not required. While some Customer Service or Ecommerce experience is preferred, we will provide extensive training for the right applicant.

Hours:
Monday to Friday 7:30 AM to 4:00 PM

Responsibilities:

• Manage a high volume of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Strong phone etiquette
• Excellent verbal and written skills
• Attention to detail & accuracy in a fast paced environment
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to meet critical daily deadlines
• Dedication and Drive
• Proficiency with Word and Excel
• Ability to multi-task, prioritize, and manage time effectively

Benefits:
As a member of our team, you will be eligible for the following compensation and benefits plan:

• Pre-tax Program for out of pocket medical, dental, childcare, transportation and/or parking costs
• 401(k) retirement plan with a liberal company match
• Medical, Drug, Vision, and Dental insurance
• Paid vacation
• Paid sick leave
• Liberal employee discounts
• Much more!

Na Hoku was voted “Hawaii’s Best Jewelry Store” in the “People’s Choice Awards” by the readers of Hawaii’s Honolulu Star Advertiser (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015 & 2014)

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $20