What are the responsibilities and job description for the Host(ess)/Busser/Food Runner - Aloha Mixed Plate position at Na Hoaloha Ekolu?
Aloha Mixed Plate, an iconic local style restaurant established 30 yrs ago at its same location on Front Street in Lahaina. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location and its million-dollar view is a great place to call work with excellent benefits. We look forward to hearing from those who share our values, principles and the spirit of Aloha.
*Up to $1000 Signing Bonus*
The ideal candidate for this position:
- - Has experience working in customer service and/or the food service industry
- Willing to train and work in various positions, Host(ess), Busser and Food Runner
- Must work weekends, can work a flexible schedule
- Has a reputation for giving great service to guests and coworkers
- Is enthusiastic about sharing our exceptional service standards with our guests
- Can maintain a pleasant smile and demeanor throughout the shift
- Can handle multiple tasks at one time, is efficient and moves with the proper urgency required by the business
- Is self motivated, especially under pressure
- Communicates Aloha in person and over the phone
- Has good problem solving skills
- Is able to pass and practice the TiPS training course
Performance Expectations:
Makes eye contact and greets guests with authentic enthusiasm each time they are in contact with a guest
Treats customers and co-workers with courtesy and respect
Can lift and carry up to 50 pounds
Can communicate effectively to both customers and co-workers during busy periods
Clears and cleans tables in an orderly, quiet and efficient fashion that meets our standard within 2 minutes as a consistent standard
Restocks supplies and dishes throughout the shift
Communicates to supervisors when help is needed to maintain customer service
Is knowledgeable of the menu and able to answer guests questions
Helps hostess seat guests as needed
Helps food runner deliver food as needed
Helps servers deliver beverages when available
Positively responds to requests for assistance from co-workers and guests
Takes initiative to help in any area of the restaurant when slow
We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!