Business Process Analyst

Na Ali'i is looking for a Business Process Analyst. The Business Process Analyst is a member of the Business Systems Department's cross-functional team. The role coordinates how work enters BSD, leads assigned process improvement efforts, and serves as a primary contact between BSD and the Shared Services and Service Delivery teams it supports. The goal of the role is to ensure that the improvements BSD delivers are well-scoped, sustainable, and owned by the right people.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.

Plan and run time-bound process improvement efforts on assigned initiatives, with defined scope, named owners, and clear deadlines; track recommendations through to execution or formal handoff back to the department or technical team.
• Lead change management on assigned BSD improvement efforts - making sure each release includes a communication plan, implementation approach, user guides, a training plan, and a named process owner before go-live.
• Track, surface, and document partner-owned action items across active engagements; follow up directly with departments and escalate to the Director when a partner is not meeting commitments. Communicate and document decisions to pause or deprioritize work when a partner is not ready to proceed.
• Apply repeatable process improvement and change management practices that reduce BSD's reliance on ad hoc approaches and scale with the department's growing portfolio.
• Coordinate BSD's work intake process by evaluating incoming requests against prioritization criteria, helping partner departments develop scoped problem statements, route work to the appropriate technical team, and upholding the standard that development does not begin without defined requirements and a committed process owner.
• Serve as a point of contact for Shared Services process owners on assigned work, managing day-to-day relationships, surfacing emerging needs, and supporting BSD leadership in cross-departmental and leadership meetings.
• Own assigned engagements end-to-end, such as enforcing the intake gate against a non-compliant department or deprioritizing executive-sponsored work. Day-to-day scoping, routing, coaching, and relationship decisions rest with this role.
• Develop and deliver training and enablement materials that drive adoption of new processes and systems; help maintain BSD's service catalog, user guides, and knowledge base.
• Help maintain a business process inventory and documentation standards to provide visibility across finalized processes and support ongoing change management.

An ideal candidate should already possess the following knowledge, skills, and abilities:

• Experience improving business processes in a multi-team or multi-department setting, including process mapping, root cause analysis, and implementing sustainable process changes.
• Ability to work with stakeholders across competing priorities without direct authority, including department-level process owners.
• Experience developing and delivering training, communication, or enablement materials.
• Strong written and verbal communication skills; comfortable preparing materials for leadership audiences.
• Familiarity with work tracking and project management tools such as Jira, SharePoint, MS Project, or equivalent.
• Must be a U.S. Citizen.

An excellent candidate would also possess the following:

• Experience in a federal contracting, defense, or professional services environment.
• Hands-on experience running time-bound cross-functional improvement efforts (tiger teams, rapid improvement events, or similar) with defined deliverables and deadlines.
• Experience engaging senior stakeholders, including department directors, across competing priorities.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or comparable frameworks.
• Familiarity with enterprise business systems such as an HRIS, ERP, or CRM platform
• Experience working within or in support of a shared services or corporate services organization.
• Experience working within or directly alongside data, software development, or technical teams - enough to translate business needs into terms those teams can act on.

• Bachelor's degree, preferably in Business Administration, Organizational Management, Operations, or a related field; or 4 years of relevant work experience in business process improvement, operations, project coordination, or organizational change.
• Coursework, certification, or hands-on experience in change management or process improvement preferred.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers
• Ability to engage in and follow audible communications in emergency situations
• Ability to sit for prolonged periods at a desk and working on a computer

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $80,000.00 to $125,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.