Telephone Control Officer

Overview

Nakupuna Companies is seeking a Telephone Control Offier. The Telephone Control Officer (TCO) is responsible for installing, maintaining, repairing, and troubleshooting telephone systems, including VoIP, PBX, DSN, ISDN, and traditional telephony systems, while ensuring reliable communication services for the organization.

Responsibilities

The following duties reflect management's definition of essential functions for this job but do not restrict the tasks that might be assigned. Management may assign additional duties and responsibilities at any time due to reasonable accommodation or other reasons.

Installation and Maintenance:

• Install telephone systems and equipment, including cables and devices
• Configure VoIP and PBX phones and systems
• Perform routine system maintenance and work with other parties to resolve them
• Install network cabling for VoIP and support conference room connectivity
• Set up conference calling systems

Troubleshooting and Repair:

• Provide voice and data support, including dial tone, fax services, conference bridging, DSN, ISDN, voicemail, audio commands, GETS cards, wireless services, and lease circuits
• Diagnose telephone system issues; repair faulty equipment; resolve voice quality problems; fix connectivity issues
• Address user-reported issues and maintain system functionality

System Administration:

• Effectively gather, analyze, respond to, resolve, or forward customer telecommunications needs or issues
• Manage phone system configurations
• Update system software
• Monitor system performance
• Maintain user directories
• Configure call routing
• Manage system security
• Track inventory
• Document system changes

Tier I / Tier II Technician:

• Answering phone calls to assist users
• Ticket management
• Imaging and deployment of equipment
• Troubleshooting hardware, software and peripherals on all Classification Levels
• Assisting with organizational IT project including laptop and tablet lifecycle
• Tracker management for equipment, lifecycle and other IT project deployments

Qualifications

Education and Experience:

• High school diploma or equivalent required
• Associate's degree in Electronics or Telecommunications preferred
• 2 years of experience in telephone systems
• Relevant certifications such as:
  • BISCI Technician Certification
  • VoIP Certifications
  • Cisco Voice Certifications
  • Vendor-specific certifications
  • CompTIA A
  • Security Certificate is preferred

Clearance Requirements: Active TS/SCI security clearance required. Must be a U.S. citizen.

Location: Aberdeen Proving Ground, MD

Physical Requirements: The ideal candidate must at a minimum, be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergencies.
• Ability to sit for prolonged periods at a desk and work on a computer.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $77,000.00 to $88,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.

Salary : $77,000 - $88,000