What are the responsibilities and job description for the Jr. IT Specialist position at Na Ali'i Consulting & Sales, LLC.?
Overview
Na Ali'i is looking for a Junior IT Specialist to work in Arlington, Virginia. The Junior IT Specialist purpose is to utilize their expertise in IT systems and applications to increase the efficiency and effectiveness of Nakupuna Companies employees through Tier I-III support and by supporting the design and implementation of elegant IT solutions to difficult problems.
Responsibilities
End User Support
- Provide technical support for Office 365 Users, including, but not limited to, providing system access and permissions, resetting passwords, and system administration
- Support the resolution of Tier I, II, III service desk / help desk tickets
- Assign new user accounts and email addresses in Active Directory/Office 365/Exchange
- Assist in the creation and maintenance of Support team processes and procedures
- Provide help desk reports on reported issues
- Configure end user devices such as workstations, laptop, tablet, and/or phones for end users
Conference Room and Telephone Support
- Provide technical support for Microsoft Teams Users, including Teams Telephony handsets.
- Assist users in the configuration, use, and setup of meeting rooms and meeting room technology
Business Applications and Systems Support
- Provide recommendations and assessment of IT, systems, and architecture.
- Leverage knowledge of IT Architectures to enhance and improve business processes and performance.
- Evaluate emerging and requested technologies, provide support and recommendation on implementation.
- Provide user support and administration of SharePoint Online including first line support for users, train end users on basic functionality, direct users to training material and resources available in the company, recommend and demo technology to business units, error identification, investigation and resolution, edit and customize pages, etc.
- Provide end user support on various business
Qualifications
Skills/Qualifications:
Organizational and planning skills, excellent communication, customer service and problem-solving skills, problem analysis, attention to detail and accuracy, solid judgment and decision-making ability, takes initiative and is adaptable and customer oriented. Security , A , Net , MCSA, or other IT certifications preferred. Must be a U.S. Citizen.
Experience and Education:
This position requires a minimum of one (1) year of experience or equivalent coursework and/or internships. Candidates should have the following:
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Proficiency in Windows PC and printer administration and maintenance, a strong understanding of Windows operating systems and Office suites, as well as basic network and security fundamentals.
- Experience with call tracking applications and customer service practices.
- Relevant experience and training in troubleshooting and providing help desk support.
Education: Bachelor’s degree is preferred. Applicants must be U.S. Citizens. Experience in or prior work with the U.S. military is highly desirable.
Physical Requirements: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:
- Regularly required to sit; use hands to handle or feel and talk or hear.
- Frequently required to reach with hands and arms.
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The Nakupuna Companies are dedicated to fostering an inclusive work environment while providing reasonable accommodations to individuals with disabilities. If you require special assistance or accommodations during your job application process, please contact recruiting@nakupuna.com