Dispatcher/Receptionist

Job Summary:

We are seeking a detail-oriented and organized individual to serve as a Security Technician Scheduler/Receptionist. This dual-role position is responsible for managing technician schedules, coordinating service appointments, and providing front-desk support to clients and staff. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Scheduling & Coordination

• Create and manage daily, weekly, and monthly schedules for security technicians.
• Coordinate service calls, installations, and maintenance appointments.
• Monitor technician availability and adjust schedules as needed.
• Communicate with clients to confirm appointments and provide updates.
• Track job progress and ensure timely completion of work orders.

Reception & Administrative Support

• Greet visitors and answer incoming calls in a professional manner.
• Respond to client inquiries and direct calls to appropriate personnel.
• Maintain organized records of service requests, technician logs, and client communications.
• Assist with data entry, filing, and other administrative tasks.
• Support office operations and ensure a welcoming front-desk environment.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Experience in scheduling, dispatching, or administrative support (security or technical services industry a plus).
• Proficiency in Microsoft Office and scheduling software (e.g., AutoTask, ServiceTitan, FieldAware, or similar).
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to handle multiple tasks and prioritize effectively.

Preferred Skills:

• Familiarity with security systems, access control, or surveillance technologies.
• Customer service experience in a technical or service-based industry.
• Bilingual (optional, depending on location and clientele).