Senior ServiceNow Developer (AI Experience)

DescriptionAt Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Senior ServiceNow Developer with AI Experience, you will play a vital role at Nuvitek. You will work closely with an experienced team of developers and engineers in an Agile environment to modernize customer applications using low-code and AI-enhanced solutions, while continuously enhancing the ServiceNow platform across various implementations. Key ResponsibilitiesDesign, develop, and implement ServiceNow solutions that incorporate AI, machine learning, and automation capabilities to improve user experience and operational efficiencyCollaborate with product owners, architects, and cross-functional teams to translate business requirements into robust technical solutions using the ServiceNow AI framework, including GenAI and Virtual Agent enhancementsCustomize and extend ServiceNow applications (ITSM, ITOM, HRSD, CSM, etc.) and leverage App Engine to build intelligent workflows and predictive analyticsDevelop, configure, and maintain ServiceNow integrations with AI-driven services and APIs, leveraging both ServiceNow-native and external AI modelsConduct unit testing, peer reviews, and participate in code quality assurance to ensure efficient and secure deploymentsParticipate in and contribute to Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Grooming, and RetrospectivesPresent deliverables and demonstrate new capabilities at sprint reviews and client meetingsContribute to Nuvitek’s innovation initiatives by researching emerging AI technologies within the ServiceNow ecosystem and providing best practice recommendationsDevelop proof-of-concepts for AI-enabled features and automations that can be scaled across client environmentsCollaborate with internal teams to document and share knowledge, build standardized AI accelerators, and contribute to internal technical communitiesSkills, Knowledge and ExpertiseBachelor’s degree in Computer Science, Information Systems, or an equivalent technical field5–7 years of professional experience within the ServiceNow ecosystem with hands-on development expertise across multiple modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)Demonstrated experience developing on the Now Platform, including Flow Designer, App Engine, IntegrationHub, and Service Portal2 years of practical experience integrating AI and automation technologies within the ServiceNow platform — such as Predictive Intelligence, Virtual Agent, or GenAI-powered componentsExperience designing and implementing complex integrations (REST, SOAP, SSO, OAuth, MID Servers, Data Migration) with a focus on intelligent decision automationStrong understanding of ServiceNow data models and architecture, including CMDB, Asset Management, and Performance AnalyticsServiceNow certifications (Certified System Administrator and at least one Implementation Specialist or Application Developer certification)Ability to analyze data and workflows to identify AI-driven opportunities for optimizationStrong communication and documentation skills, with the ability to effectively engage both technical and non-technical stakeholdersUS Citizen or Green Card Holder, ability to attain public trust clearanceHighly Desired QualificationsExperience developing, tuning, or integrating AI/ML models with ServiceNow applications Familiarity with ServiceNow’s AI Search, Generative AI Controller, and AI Workbench Knowledge of Python, TensorFlow, or other AI/ML frameworks integrated with ServiceNow Experience with cloud platforms (AWS, Azure, GCP) and their AI/ML services connected to ServiceNow Experience working in an Agile DevSecOps environment with continuous integration/continuous delivery (CI/CD) pipelines Strong troubleshooting, problem-solving, and time management skills Excellent collaboration and interpersonal skills in remote and hybrid work environments Previous experience supporting Federal Government clients or similar environmentsBenefitsNuvitek is proud to offer a comprehensive benefits package:Medical InsuranceDental InsuranceVision InsuranceDisability and Life InsuranceParental Leave401KPaid Time OffEqual Opportunity Employer StatementNuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Salary : $110,000 - $114,000