Sr. ServiceNow Technical Consultant - CMDB, CSDM, Discovery

We’re looking for a ServiceNow Sr. Technical Consultant who has strong experience in CMDB, CSDM, and Discovery. The ideal candidate should be a subject matter expert in these areas, have experience working in a large organization, possess excellent English communication skills, and hold active ServiceNow certifications in CSA, CIS-Discovery, and CIS-DF (CMDB & CSDM).

Location: Remote

Contract Duration: 6 months to 1 year (possible extension)

Estimated Hours Per Week: 40 hours

Role description:

• Implement BSO 2.0 mapping of production CIs and service instances to business services and applications.
• Configure API CI modeling and model API dependencies and data flows across consumers, providers and service instances.
• Map software contracts, entitlements and product models to CIs, and standardize ownership and support data so it scales across CI classes.
• Execute AWS discovery against the strategy set by the process area lead — account, region and IAM due diligence, then Cloud Discovery or Service Graph connector configuration.
• Determine which AWS CIs and relationships enter the CMDB (classes, tagging, relationship depth, exclusions) and populate it.
• Coordinate with the client cloud owner on AWS Control Tower deployment dependencies.
• Unit test and document the CI model and discovery configuration for handoff to M&O.

Required experience:

• 5–8 years hands-on ServiceNow CMDB configuration with direct CSDM implementation experience.
• Demonstrated CI class modeling, relationship design and service mapping in a production CMDB, including asset and contract data models.
• Hands-on ServiceNow Discovery experience — MID servers, credentials, patterns — and AWS discovery via Cloud Discovery or Service Graph connectors. This seat covers both CMDB build and discovery execution.
• Experience with CMDB data quality: identification and reconciliation rules, normalization and health dashboards.
• Preferred — uses AI to work through CMDB and discovery data at scale: profiling CI data, proposing class and relationship mappings, analyzing discovery logs and error patterns, and drafting model documentation.
• Validates AI-derived data conclusions against the source system before acting on them.
• Active ServiceNow CSA required; CIS-Discovery strongly preferred; AWS familiarity a plus.

N-Tier Solutions Inc. is a Technology Consulting Services and Professional Staffing Company, founded and incorporated in 1999 in the state of North Carolina. We are headquartered in Winston-Salem NC.