What are the responsibilities and job description for the Lead Program Associate position at N STREET VILLAGE INC?
Bethany Women's Center | N Street Village
Washington, DC | Full-Time | Exempt | Essential Onsite
Lead with Purpose. Make an Impact. Change Lives.
At N Street Village, we believe every woman deserves a safe place to call home and the opportunity to thrive. For more than 50 years, we have provided housing, healthcare, behavioral health services, employment support, and wraparound services to women experiencing homelessness in Washington, DC.
Our work is rooted in dignity, respect, compassion, and hope. Every day, our team helps women rebuild their lives by creating pathways to housing, wellness, employment, and long-term stability.
If you are passionate about serving others, enjoy leading teams, and thrive in a mission-driven environment where your work truly matters, we invite you to join our team.
About the Opportunity
The Lead Program Associate serves as the frontline leader for daily operations at Bethany Women's Center. This role combines leadership, direct client engagement, crisis response, operations, and program coordination to ensure every woman receives compassionate, trauma-informed, person-centered care. You will mentor staff, support volunteers and interns, coordinate daily activities, respond to emergencies, and help create a safe, welcoming environment.
Key Responsibilities
- Lead and coach Program Associates, interns, and volunteers.
- Coordinate daily program operations and ensure high-quality service delivery.
- Welcome clients and provide trauma-informed, person-centered support.
- Assist with meals, showers, laundry, clothing distribution, and day services.
- Connect clients with internal and community resources.
- Respond to crises using de-escalation and agency protocols.
- Complete incident reports, shift reports, and required documentation.
- Monitor facility safety, cleanliness, inventory, and readiness.
- Support meal service and food safety practices.
- Assist with scheduling, onboarding, mentoring, and training.
- Serve as acting site lead in the Program Manager's absence.
- Coordinate wellness programming, workshops, and community events.
- Develop and distribute the monthly wellness calendar.
- Collaborate with multidisciplinary teams and community partners.
Qualifications
Minimum Qualifications
- High School Diploma or GED required.
- Bachelor's degree preferred in Social Work, Human Services, Psychology, Public Health, or related field.
- Two years of experience in homeless services, human services, shelter operations, or related field.
- Strong communication, leadership, and organizational skills.
- Ability to work with individuals experiencing homelessness, trauma, behavioral health conditions, and substance use disorders.
- Basic computer proficiency; HMIS experience preferred.
- CPR/First Aid and Food Handler Certification (or ability to obtain).
Preferred Qualifications
- Experience supervising frontline staff or volunteers.
- Knowledge of community resources.
- Bilingual candidates encouraged to apply.
Why Join N Street Village?
- Mission-driven work that changes lives.
- Collaborative and supportive culture.
- Opportunities for professional growth and leadership development.
- Comprehensive training and development.
- Meaningful impact every day.
Working Conditions
This essential onsite position requires standing, walking, bending, reaching, and occasionally lifting up to 50 pounds. Employees work in a fast-paced environment serving women experiencing homelessness and may respond to crisis situations. Occasional evenings, weekends, or holidays may be required.
Equal Opportunity Employer
N Street Village is an Equal Opportunity Employer committed to diversity, equity, and inclusion. Employment decisions are made without regard to any protected characteristic under applicable federal, District of Columbia, or local law.
Join Us
If you're looking for more than just a job; if you're looking for a career where your leadership, compassion, and commitment can make a lasting impact, we encourage you to apply today. Become part of the Village. Together, we are building stronger futures for women across Washington, DC.
1 Shift Sunday - Thursday 7:30 am - 3:30pm
Salary : $22 - $24