Position Summary:

The Locate Technician will oversee assigned locate requests daily.

Key Responsibilities:

• Manages ticket routing per service area.

• Responds to customer queries in a timely manner and communicates with the team.
• Responsible for field safety, locate request, vehicle safety, and vehicle maintenance.
• Maintains a clean vehicle.  
• Projects a positive image of the organization to customers, industry, and community.
• Performs other related duties as assigned.

Work Environment:

• Prolonged periods of driving, walking, and working on a computer.
• Must be able to lift up to 100 pounds at times.

Skills and Experience:

• Proficient knowledge of all locatable facilities (gas, electric, communication, copper, fiber, water and sewer.
• Sound verbal and written communication and interpersonal skills.
• Sound diplomacy skills.
• Skilled in Excl and locate ticket management systems.
• Advanced knowledge of various facility records/prints.
• Excellent organizational skills and attention to detail.
• Excellent decision making and problem-solving skills.

Requirements:

• Must be able to work forty (40) hours a week, overtime and be On-Call as required.
• Must be able to travel from time to time.
• Basic knowledge of underground infrastructure.
• Basic knowledge of Electromagnetic Theory.
• Basic computer knowledge (email, excel and software, pdf, kmz, JPEG).
• Must be able to work outside in the elements.
• Excellent customer service skills.
• Integrity and reliability.