What are the responsibilities and job description for the Contents Technician position at N Raleigh Restoration, LLC?
Position Summary
The Contents Technician is responsible for packing, cleaning, transporting, and restoring customers’ personal belongings following fire, water, mold, or other property damage. This role requires attention to detail, professionalism in customer homes, and the ability to follow established restoration and documentation procedures.
Key Responsibilities
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Pack, inventory, and move customer contents with care and accuracy
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Perform contents cleaning, deodorization, and restoration (on-site and in-shop)
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Load and unload contents at job sites and warehouse locations
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Document inventory using SERVPRO systems and mobile applications
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Safely wrap, label, store, and return contents to customers’ homes
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Follow all safety, PPE, and company protocols
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Maintain cleanliness and organization of work areas, vehicles, and warehouse
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Provide courteous, professional service to customers during stressful situations
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Assist other departments as needed during large losses or emergencies
Qualifications
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High school diploma or equivalent preferred
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Valid driver’s license with acceptable driving record
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Ability to lift 50 lbs and perform physical labor throughout the workday
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Strong attention to detail and organizational skills
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Comfortable working in damaged environments (fire, water, mold conditions)
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Basic smartphone and app usage skills
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Restoration or contents handling experience is a plus but not required
Work Environment & Schedule
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On-site residential and commercial properties
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Warehouse environment
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May include nights, weekends, and on-call rotations