Head Housekeeper

Skills:

The Head Housekeeper is responsible for managing and overseeing all housekeeping operations within the facility. They ensure that guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness and hygiene. They also manage housekeeping staff, inventory, and quality control, ensuring smooth and efficient operation.

Key Responsibilities:

Staff Management:

• Recruit, train, and supervise housekeeping staff.
• Assign daily tasks and ensure they are completed on time and to the required standards.
• Provide regular performance feedback, coaching, and corrective actions when necessary.
• Ensure the team follows safety protocols, hygiene standards, and company policies.

Cleaning Operations:

• Oversee the cleaning of guest rooms, corridors, public areas, and back-of-house areas.
• Ensure rooms are cleaned and serviced according to hotel policies, ensuring guest satisfaction.
• Handle special cleaning requests, such as for VIP guests or deep cleans.
• Manage laundry operations, including the cleaning and upkeep of linens, towels, and uniforms.

Inventory and Supplies Management:

• Manage inventory of cleaning supplies, linens, and guest amenities.
• Order new supplies and maintain appropriate stock levels.
• Ensure all equipment is maintained in good working order.

Quality Control:

• Inspect guest rooms and common areas regularly to ensure cleanliness standards are met.
• Address guest complaints or issues related to housekeeping and resolve them promptly.
• Conduct periodic deep cleaning or maintenance as needed.

Budget and Cost Control:

• Assist with budgeting for the housekeeping department, ensuring that expenses are kept within budget.
• Monitor the consumption of cleaning products and supplies to minimize waste.
• Track labor costs and staffing levels to ensure efficiency.

Health and Safety Compliance:

• Ensure the housekeeping department adheres to all health and safety regulations.
• Train staff on safe handling of cleaning chemicals and equipment.
• Ensure that the workplace is safe, tidy, and conducive to staff well-being.

Guest Satisfaction:

• Ensure guest expectations regarding cleanliness and hygiene are consistently met or exceeded.
• Handle special requests from guests, such as extra amenities or room preferences.
• Promote a positive image of the hotel and lead by example.

Administrative Tasks:

• Prepare reports on housekeeping activities, including staff performance, supplies inventory, and guest feedback.
• Maintain staff schedules and ensure adequate coverage for shifts.
• Manage department payroll and attendance.

Qualifications:

Education: High school diploma or equivalent (some positions may require a degree or certification in hospitality or in a supervisory or managerial role.

• Strong leadership and team management skills.
• Excellent attention to detail and organizational abilities.
• Good communication skills, both verbal and written.
• Knowledge of cleaning products, equipment, and techniques.
• Ability to handle multiple tasks and prioritize effectively.
• Basic budgeting and cost control skills.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Must be able to lift and carry items, such as cleaning supplies, linens, and furniture.

Working Conditions:

• Typically works in a hotel, resort, or similar hospitality environment.

May require evening, weekend, and holiday work depending on the facility’s operational hours.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $16