Tile & Stone Manager

At Floors Etc. you won't just find a career. You'll find an environment that promotes growth and knowledge while allowing you to impact the lives of others by providing customers with beautiful homes and businesses. Learn from some of the best in the industry, our work can be seen in some of the most prestigious sites around Maryland and Northern Virginia.

Summary

To maintain and ensure the highest quality standards for the scheduling and installation of all commercial tile jobs.

Essential functions

· Review all tile jobs prior to installation date. Forward any feedback to the Sales Team and Project Manager prior to installation date.

· Visit ongoing and new job sites, make sure installers have all the materials, proper paperwork and make sure that all the installations meet Manufacturers and Floors Etc standards.

· Review measured tile projects with Estimators to guide them with best installation methods.

· Review installation schedule and schedule requests. Ensure continued work for the tile installers.

· Communicate with Installers daily and update Salespeople/PM's on progress of their jobs.

· Responsibilities include, but are not limited to, Pre-Con meetings, overseeing the installation process, managing punch list, project closeouts, coordinating daily, weekly, monthly manpower, Procore, and maintaining clear communication with teams.

· Call installers to review their job and/or site visits for upcoming jobs.

· Communication with assigned FM's and Customers ahead of time to confirm the readiness of the project.

· Updates and continued training with NTCA, TCNA, ANSI, to include Subcontractor Crews. Also share information with Commercial Teams, FM's, PM's, Estimator's, Sales.

· Responsibilities will also include day-to-day oversight and field management, as this position will lead field projects and serve as a key leader in tile and stone operations.

Competencies

· Provide outstanding customer service and demonstrate that the customer always comes first.

· Displays a positive, constructive, "can do" attitude.

· Uses sound judgment and discernment skills.

· Takes ownership for one's own performance and is actively engaged in becoming proficient at their job.

· Ability to understand how one's tasks and responsibilities are related to other departments, the company business, and the local flooring industry.

· Works diligently and thrives in a fast-paced work environment.

· Projects maturity and professionalism.

· Demonstrated poise, tact and diplomacy.

· Strives to proactively identify potential problems and offers or suggests effective solutions.

Work environment

· This position is on-site in Timonium MD, with travel to client sites in the Mid-Atlantic and Eastern Region.

· Workdays are Monday through Friday. Some weekends.

Physical Demands

· Operate a computer and other office productivity machinery.

· Occasionally move product boxes up to 70 pounds for various needs.

 Travel required.

85% travel required.

Required qualifications.

Technical knowledge in the installation of ceramic/ stone, wood, vinyl and carpet.

Preferred qualifications

NTCA, TCNA, ANSI – Certifications

Slab Installation Training