What are the responsibilities and job description for the Product Support Sales Representative position at N C Machinery Co.?
Job Details
Description
The Parts Department is seeking a Product Support Sales Representative (PSSR) in our Wenatchee Branch. As a Commission Salesperson, you will be responsible for selling all Parts and Service to your assigned customer accounts. Your primary goal is to grow our parts and service business by building and maintaining strong customer relationships. This role is ideal for a self-motivated individual with a passion for heavy machinery, excellent communication skills, and a strong customer-first attitude
Key Responsibilities
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Description
The Parts Department is seeking a Product Support Sales Representative (PSSR) in our Wenatchee Branch. As a Commission Salesperson, you will be responsible for selling all Parts and Service to your assigned customer accounts. Your primary goal is to grow our parts and service business by building and maintaining strong customer relationships. This role is ideal for a self-motivated individual with a passion for heavy machinery, excellent communication skills, and a strong customer-first attitude
Key Responsibilities
- Sales Generation:
- Proactively call on your customer base by identifying customers’ needs for parts and service.
- Identify customer key decision makers for each customer.
- Meet or exceed sales strategies assigned to your customer accounts.
- Develop and execute strategic sales plans to achieve goals.
- Complete Undercarriage, GET, and Machine Inspections
- Attend All Required Sales Meetings
- Customer Relationship Management
- Build and maintain long-term relationships with your assigned customers by providing top-tier customer service and ensuring satisfaction.
- Provide quotes for parts and services utilizing Sales Funnel Management
- Provide ongoing support to your customer accounts utilizing available resources i.e.; Service Department, Parts Department, Technical Services, Finance Departments, and Peers.
- Entertain Customers at Sporting Events and other events.
- Comply with Company and Customer safety policies
- Ability to work in adverse weather conditions and in and around heavy equipment.
- Product Knowledge
- Complete DPC PSSR training (Foundational and Advanced Certificate)
- Complete DPC Parts Training
- Become Familiar with all Merchandising Programs
- Attend all required training events.
- Complete Other DPC course applicable to PSSR Role
- Territory Management
- Position will be based out of Wenatchee, WA
- Manage customer accounts through SalesLink
- Complete All leads through Sales Funnel Management
- Update customer information as required.
- Maintain Company Vehicle per Company Policy
- Complete Weekly Call Reports
- Complete Weekly Expense Reports
- Collaborative Engagement
- Work closely with service department, Parts department, Credit Department, and Accounting Department to ensure customer satisfaction
- Attend networking events, trade shows, and other industry related functions to promote the dealership and products and services.
- Required
- Proven sales Experience, preferably in heavy equipment, construction, or related industries.
- Strong negotiation, communication and interpersonal skills.
- Ability to work independently with minimal supervision while meeting or exceeding sales goals.
- Willingness to travel with in Washington dealer territory to meet with customers.
- Valid WA Driver’s license
- Demonstrated proficiency in Microsoft Office.
- Preferred
- Familiar with Caterpillar Products and services
- Proficient with CRM software and sales reporting tools.
- BA/BS degree
- Lucrative Earning Potential: On target earnings (OTE) potential for the first year is $85,000-90,000 which includes a base salary of $50,000 per year plus commission.
- Use of Company Vehicle
- Retirement: 401k w/ Company Match and Profit Sharing
- Paid Time Off: Paid Vacation, Holiday & Sick Leave
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
- Vision Insurance: VSP Vision Insurance.
- Insurance: Company Paid Life, AD&D & Disability Insurance
- Guidance Resources: Employee Assistance Program
- Rewards: Quarterly Employee Recognition Cash Program
- Discounts: CAT Products, Rental/Sales Discounts
- Financial Access: Credit Union Membership is available
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for 96 years
- Tenure: Seniority Bonus, starting at 5 years
- Talent Referral Program: Employee Referral Bonus
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Salary : $50,000 - $90,000