Technical Training Instructor

Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide service technicians to be safe and successful in their career? Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge?

We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Tukwila, WA location but will be transferring to a new facility in Fife, WA in early 2027. The Service Training Instructor is a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards.

Responsibilities include, but not limited to the following:

• Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
• Design and develop technical service training utilizing a variety of instructional methods and technologies
• Provide technical service training through live in-person and online training sessions for the ongoing development of our employees and customers.
• Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
• Coordinate with Training Administrative Assistant on logistical items for travel, scheduling, and printing of training materials as needed.
• Staying current with the latest industry trends and technology, attend training and conferences as needed.
• Traveling to local and remote locations across our territory as needed to provide training.

Personal Attributes, Experience, and Education:

• Must have valid driver’s license
• High School diploma or equivalent
• Minimum of 4-6 years' experience in a dealer service department or 2-4 year technical degree.
• Must be PC literate including DBS, SIS, ServiceLink, Microsoft Word, Excel, and PowerPoint.
• Requires strong organizational skills, goal setting, attention to detail maintaining accurate records
• Must have experience developing and delivering training material.
• Familiarity with our products sold and serviced.
• Excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.

Employee Benefits:

We offer a competitive benefits package that includes a base salary from $109,700 to $134,100 per year.

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5 years
• Talent Referral Program: Employee Referral Bonus

To apply for this unique position, please go to our web site at http://www.ncmachinery.com

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.