What are the responsibilities and job description for the Service Supervisor position at N C Machinery Co.?
Our Anchorage Branch is looking for an EPG Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
Responsibility:
Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
Ensure repairs and preps are complete, on time and on budget.
Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
Qualifications & Experience Needed:
Must have a valid driver's license,
High school diploma or equivalent.
Minimum of 3-5 years' experience in an EPG/Marine/Power Generation service department.
Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
Two years service management / supervision experience preferred.
Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.
We offer impressive Employee Benefits that include:
- Medical, Dental, Vision insurance
- Paid Vacation and Sick Time
- 401k w/Company Match and Profit Sharing
- Company paid Life, AD&D and Long-Term Disability Insurance
- Employee Assistance Program
- Referral Bonus
- Excellent Recognition Program
- Performance Based Wage Increases
- Employee Discounts
- Career Growth Opportunities
To apply for this unique position, please go to our web site at www.ncmachinery.com
Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.