What are the responsibilities and job description for the Service Supervisor - Power Systems Rental position at N C Machinery Co.?
We are looking for an experienced Service Supervisor-Power Systems Rental to assist our Anchorage, Alaska location in the Commercial Generator Service Department.
Essential Duties:
- Managing daily operations of the Power Generation Rental Technicians
- Providing support to a team of highly trained diesel technicians
- Planning and scheduling jobs
- Scheduling technicians according to knowledge, repair capabilities, and experience
- Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
- Preparing and managing all open work orders
- Managing all expenses (hours/parts, etc.) related to work orders
- Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
- Compiling and tracking operational data
- Recruiting and interviewing new technicians
- Coaching and counseling employees on work-related issues
- Investigating near-misses, accidents, or injuries and preparing appropriate reports
- Managing department budgets, expenses, and performance reviews for department employees
Education, Knowledge, Skills & Abilities:
- EPG and Generator experience required
- 2-4 years of progressive management experience in a service setting
- Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
- Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required
- Previous experience at a Cat Dealership preferred
- Knowledge of Caterpillar Generator products, service, and technical skills preferred
- Proficiency in Excel, Word, and other business software
- Strong communication skills
- Ability to meet changing priorities and deadlines
- Valid state driver’s license
- Willingness to travel occasionally
- Ability to represent N C Power System at customer or company functions
Company Benefits:
- Retirement: 401k w/ Company Match and Profit Sharing
- Paid Time Off: Paid Vacation, Holiday & Sick Leave
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
- Vision Insurance: VSP Vision Insurance
- Insurance: Company Paid Life, AD&D & Disability Insurance
- Guidance Resources: Employee Assistance Program
- Rewards: Quarterly Employee Recognition Cash Program
- Discounts: CAT Products, Rental/Sales Discounts
- Financial Access: Credit Union Membership is available
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
- Tenure: Seniority Bonus, starting at 5 years
- Talent Referral Program: Employee Referral Bonus
- Safety: safety boot reimbursement
N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.