What are the responsibilities and job description for the Rental Coordinator position at N C Machinery Co.?
Job Details
Description
About the Position:
We are looking for someone who is outgoing and enjoys interacting with people to work in our Lacey location. The Rental Coordinator is responsible for assisting customers with their parts, service, equipment rental, and training needs. Customers are taken care of in person or over the phone.
Key Responsibilities
We offer a competitive benefits package that includes salary from $30.50 to $40.40 per hour.
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Description
About the Position:
We are looking for someone who is outgoing and enjoys interacting with people to work in our Lacey location. The Rental Coordinator is responsible for assisting customers with their parts, service, equipment rental, and training needs. Customers are taken care of in person or over the phone.
Key Responsibilities
- Deliver an exceptional customer experience by proactively following up with customers via phone to address questions, resolve concerns, and ensure equipment needs are fully met.
- Coordinate and schedule timely equipment deliveries, pick-ups, preventive maintenance, and repairs to support efficient operations.
- Complete administrative tasks accurately and on time, including documentation, data entry, and inventory reconciliation.
- Represent the company with professionalism by maintaining industry knowledge, attending required meetings, collaborating with internal teams and partners, and communicating clearly and effectively.
- Maintain a professional appearance and uphold company standards in all interactions.
- Promote and adhere to strict safety protocols, consistently prioritizing a “Safety First” culture while demonstrating company values: Teamwork, Customer Focus, Commitment, Respect, Sense of Urgency, Integrity, and Safety.
- Strong verbal and interpersonal communication skills, both in person and over the phone.
- Ability to thrive in a fast-paced environment while effectively managing multiple tasks and priorities.
- Excellent organizational skills with strong attention to detail.
- Proficiency in Microsoft Office and general computer applications; experience with DBS, construction equipment, and office equipment is a plus.
- High school diploma or equivalent required; bachelor’s degree preferred.
- Valid state driver’s license required.
We offer a competitive benefits package that includes salary from $30.50 to $40.40 per hour.
- Retirement: 401k w/ Company Match and Profit Sharing
- Paid Time Off: Paid Vacation, Holiday & Sick Leave
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
- Vision Insurance: VSP Vision Insurance
- Insurance: Company Paid Life, AD&D & Disability Insurance
- Guidance Resources: Employee Assistance Program
- Rewards: Quarterly Employee Recognition Cash Program
- Discounts: CAT Products, Rental/Sales Discounts
- Financial Access: Credit Union Membership is available
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
- Tenure: Seniority Bonus, starting at 5 years
- Talent Referral Program: Employee Referral Bonus
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Salary : $31 - $40