Regional Client Success Manager - Recruiting Operations (In-Office)

About MyWorkChoice

MyWorkChoice provides an alternative to traditional temp staffing by helping manufacturing and distribution facilities maintain dependable frontline coverage through technology-enabled workforce programs.

Role Summary

This is a full-time, in-office role based in Wichita, KS. You will oversee a large client account and lead our onsite Community Leader(s) who support the multiple client locations. Your primary responsibility is delivery and retention—ensuring we meet client expectations and consistently fill orders. A secondary responsibility is identifying opportunities to expand within existing accounts once performance is stable and trending positively.

This is a role stationed at a client facility.

What You’ll Do

• Own large client account performance: recruiting, order fill/coverage, time-to-fill, responsiveness, and client satisfaction
• Lead and develop Community Leader(s) as well as hourly employees: coaching, accountability, performance feedback, and escalation support
• Run a structured client operating cadence: weekly check-ins, performance reporting, issue resolution, and monthly reviews
• Partner with recruiting and operations to forecast demand, prioritize requisitions, and ensure orders are filled
• Proactively communicate risks and mitigation plans; resolve escalations quickly and professionally
• Identify and support expansion opportunities within existing accounts (additional departments/shifts/headcount) as a secondary goal

How Success Is Measured

• Consistent order fill/coverage and speed to fill
• Issue resolution speed and reduction in repeat escalations
• Community Leader performance and execution quality
• Client satisfaction and account retention
• Account growth achieved through strong delivery (secondary)

Qualifications (Required)

• Experience leading others (directly or indirectly), including coaching and performance accountability
• Strong client communication skills and ability to influence outcomes across multiple stakeholders
• Comfortable with metrics and reporting (Excel/Google Sheets) and leading performance conversations
• Ability to manage multiple priorities in a fast-moving environment and take initiative without constant direction

Qualifications (Preferred)

• 3 years of experience in recruiting & account management, client success, or workforce/service operations with measurable KPI ownership
• Experience/education in Aeropace industry preferred
• Experience overseeing multiple sites and/or distributed field teams
• Bachelor’s degree preferred

Pay: $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Leadership: 1 year (Required)
• Recruiting: 3 years (Required)
• Aerospace/Aviation Recruiting: 1 year (Required)

Ability to Commute:

• Wichita, KS 67209 (Required)

Work Location: In person

Salary : $80,000