What are the responsibilities and job description for the Manager of Sales Onboarding & Development position at MyUtilities?
Manager of Sales Onboarding & Development
Full-Time, In-Office
WHO ARE WE?
My Utilities has revolutionized one of the most stressful processes - moving into a new home - by making it easy to select and establish all of the utility services customers need in their new home or apartment: electricity, internet, cable/tv, security, insurance, gas, and water. We have a super fun and intentional culture that focuses on people first. Our team is welcoming and connected, even through virtual communication. We develop our team with intentional development plans and mentorship that help them hit their personal and professional goals.
ABOUT THE ROLE
We’re looking for a high-impact Manager of Sales Onboarding & Development to design, lead, and continuously improve our Inside Sales onboarding and training programs. This is a key leadership role focused on accelerating ramp time, enhancing sales skills, and building top-performing sales professionals through world-class onboarding, coaching, and performance programs.
This role is ideal for a sales enablement leader who thrives on building people, processes, and programs that drive measurable results.
- Design and Own Onboarding: Build and continuously refine scalable programs that equip new Inside Sales Advisors with the knowledge, skills, and tools to succeed from day one.
- Coach to Performance: Create structured coaching plans during ramp-up, including shadowing, live feedback, and development sessions to strengthen objection handling and conversions.
- Partner Cross-Functionally: Collaborate with Sales, Marketing, Product, and Recruiting to align onboarding content and flow with evolving business needs.
- Track & Optimize: Define and monitor key onboarding metrics (e.g., time-to-productivity, retention, conversion rates) and refine training based on data.
- Evolve the Playbook: Maintain and enhance the sales playbook and training library, ensuring alignment with market shifts and customer insights.
- Mentor & Elevate: Serve as a trusted coach to new sales talent, building a culture of growth, feedback, and accountability.
To learn more about MyUtilities, check out our website and socials here.
WHO ARE YOU?
- You lead with grit, integrity, and a people-first mindset.
- 3-5 years of leadership experience in a B2C sales center or telesales environment.
- Strong coach and mentor with proven success helping sales professionals master objection handling, hit goals, and grow in confidence.
- Highly analytical with strong Excel/reporting skills; comfortable using KPIs, scorecards, and performance metrics to guide decisions.
- Skilled communicator who can present insights clearly and collaborate across teams.
- Experience with tech sales is a plus, but not required.
KEY RESPONSIBILITIES:
- Experienced: 5 years in sales training, enablement, or management with a proven track record of developing inside sales professionals in a high-volume, B2C or contact center environment.
- Strategic: You bring a structured approach to onboarding, with experience building scalable training programs and frameworks that drive performance.
- Hands-On Leader: You're comfortable being in the trenches—listening to calls, giving live feedback, and tailoring coaching to individual learning styles.
- Data-Driven: Skilled in using KPIs, scorecards, and call quality metrics to measure success and adjust training as needed.
- Collaborative: You work cross-functionally and communicate effectively across departments and leadership levels.
- Detail-Oriented: You maintain a high standard of quality, consistency, and accuracy in training content, delivery, and execution.
WHY US?
This is a full-time, in-office role based in Dallas, TX. At My Utilities, you’ll have access to structured training, onboarding, and mentorship programs designed to set you up for success from day one.
We offer a competitive package that includes:
- $100,000 base salary plus performance-based bonuses tied to team development and results
- Paid time off, paid holidays, and health insurance coverage
- A supportive, growth-oriented culture focused on personal and professional development
If you’re passionate about coaching, training, and building high-performing sales teams, we’d love to meet you.
Salary : $100,000