What are the responsibilities and job description for the CRM Digital Content Specialist (34555) position at Myticas Consulting?
Job Title: CRM Digital Content Specialist
Contract: W2– Candidates must be authorized to work in the U.S. on a W2 basis. We cannot accept candidates requiring sponsorship or those from C2C vendors.
Duration: 6 months with possible multi-year extension/s
Pay: Negotiable
Location: ON-SITE, Grand Rapids, MI; Considering local candidates only
As a Digital Content Specialist, you will support the strategy, development, deployment, and analysis of CRM campaigns. Business Owners and Customers. It is your job to ensure this happens successfully and in a timely fashion. Day-to-day responsibilities include, but are not limited to, the following:
Contract: W2– Candidates must be authorized to work in the U.S. on a W2 basis. We cannot accept candidates requiring sponsorship or those from C2C vendors.
Duration: 6 months with possible multi-year extension/s
Pay: Negotiable
Location: ON-SITE, Grand Rapids, MI; Considering local candidates only
- What’s special about this role:
As a Digital Content Specialist, you will support the strategy, development, deployment, and analysis of CRM campaigns. Business Owners and Customers. It is your job to ensure this happens successfully and in a timely fashion. Day-to-day responsibilities include, but are not limited to, the following:
- Acting as the primary liaison between internal stakeholders, agencies, and the CRM production team.
- Identifying CRM deliverables and managing all aspects of the campaign including planning, timelines, risks, and resources.
- Submitting use cases and other supporting artifacts for review and approval.
- Scheduling creative downloads and updating content briefs.
- Managing creative routing, finalizing proof comments for agency edits, and providing final English HTML for the translation team.
- Conducting in-depth QA of emails in each language, for all American markets, including checking all links, artwork, videos, etc. for proper functionality and market availability.
- Providing insight and explanation to stakeholders on CRM platform capabilities.
- Tracking campaign progress (activities, milestones, deliverables) and the estimation/re-estimation of work as necessary.
- Sending final CRM creative to internal stakeholders for reference.
- On-call support for end-of-month email communications to the field.
- On-call support 24/7 to coordinate urgent communications per established protocols
- Backup for the email coordinator.
- AA/AS, BA/BS Marketing or equivalent certification in Communications or a related field.
- Minimum 2 years’ experience in Communications or a related field
- Basic knowledge of CRM.
- Ability to resolve routine problems.
- Ability to perform tasks and support projects under close supervision.
- You should be someone who’s passionate about marketing and providing a first-class user experience to build brand loyalty.
- You must possess a strong understanding of communication and email marketing principles, triggered campaigns, and A/B testing to drive business results and optimize performance.
- Ability to collaborate with internal partners and external vendors to complete projects.
- Communicate effectively with colleagues, and internal and external clients.
- Experience with organizing, prioritizing, and managing competing demands and fluctuating workloads.
- Flexible approach and ability to work in an open environment under pressure and meet tight deadlines.
- Problem-solving and follow-through skills.
- Significant organizational and prioritization skills, and ability to work independently and as a team member.
- Professional level interpersonal and administration skills.
- This role is “Not” eligible for sponsorship.,