Agentforce Business Analyst (35042)

Agentforce Business Analyst

Job Title: Salesforce Business Analyst (Agentforce & AI Strategy)

Location: Remote

Clearance: Active IRS Minimum Background Investigation (MBI) Required

Certifications: Salesforce AI Associate and/or Agentforce Specialist

Key Responsibilities

• Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and
  
  

prioritize business processes suitable for automation via Agentforce.

• Requirement Engineering: Document detailed user stories, acceptance criteria, and
  
  

"Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.

• Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying
  
  

where AI agents can intervene to reduce manual touchpoints or improve data accuracy.

• AI Governance & Testing: Define testing strategies for AI grounding and accuracy;
  
  

participate in User Acceptance Testing (UAT) to ensure agents do not produce

hallucinations and adhere to security constraints.

• Change Management: Develop training materials and documentation to help IRS
  
  

personnel transition to working alongside autonomous digital assistants.

Required Qualifications

• Clearance: Must hold an active IRS MBI or Public Trust clearance.
• Experience: 4 years as a Salesforce Business Analyst, with at least 1 year focused on
  
  

AI-driven solutions or automated workflows.

• Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within
  
  

the Agentforce framework.

• Certifications:
  
  

○ Required: Salesforce Certified Business Analyst.

○ Required: Salesforce Certified Agentforce Specialist.

• Strong understanding of Salesforce Data Cloud (how data feeds the Agent).
• Expertise in Salesforce Flow (the "Actions" the Agent will execute).
• Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization.
• Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM
  
  

reasoning) to non-technical federal leadership.

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