What are the responsibilities and job description for the Concierge position at Mystic Marriott Hotel & Spa?
Opportunity: Concierge
Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.
Your Growth Path
Front Desk Supervisor – Guest Service Manager – Assistant General Manager
Your Focus
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.
Your Growth Path
Front Desk Supervisor – Guest Service Manager – Assistant General Manager
Your Focus
- Greet and serve elite Marriott Bonvoy members in the M Club Concierge Lounge
- Engage with guests and provide personalized customer service
- Anticipate and address guests' service needs
- Communicate any guest issues to the appropriate department
- Stock food and beverage supplies for guests
- Assist with inventory of Lounge pantry and maintain sufficient par stock in the pantry
- Maintain the cleanliness of the M Club Concierge Lounge
- Provide information about local attractions and events.
- Make travel arrangements.
- Make dining and other reservations, and obtain tickets for events.
- Receive, store, or deliver luggage or mail.
- Pick up and deliver items or run errands.
- Carry out unusual requests, such as searching for hard-to-find items or services.
- Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
- High School diploma or equivalent.
- Previous customer service experience required or equivalent training.
- Knowledge of the local community, attractions and events.
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Salary : $18