Manager Enterprise Programs

Mystic Lake Casino is looking for a Manager, Enterprise Programs to join our Enterprise IT organization! This role leads the IT Project and Portfolio Management function across both Gaming and Community Enterprises, ensuring project priorities, resources, and investments align with organizational strategy and business needs. Enjoy weekly pay, health benefits, and 401K starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Elevate & Thrive: Key Responsibilities: 

• Creates and maintains the IT Project Portfolio by understanding the needs of each operating unit/ business area and aligning the IT portfolio with the strategies, requirements, and priorities of each of those entities.
• Performs program management by proactively working with Vice President of Information Technology ensuring programs and projects align with strategic goals.
• Builds and maintains working relationship with Business partners.
• Runs multiple complex projects that align with program goals and priorities from design and development to production, with special emphasis on task and resource management. Monitors, documents, and reports status of assigned programs/ projects to stakeholders. Plans and schedules program: priorities, dependencies, milestones, deliverables, goals, and constraints.
• Creates strategies for risk mitigation and contingency planning. Ensures program/ projects are following defined quality control/ quality assurance measures. Efficiently identifies and solves program/ project issues.
• Coordinate with managers to establish goals, plans, objectives and priorities that support the IT department’ s technology plan and vision. Develop teamwork consciousness among assigned personnel to attain department objectives. Train, coach, and motivate staff. Coordinate with management and Human Resources for appropriate staffing levels. Meet team goals. Communicate with other supervisors and managers. Establish and support a positive work environment based on mutual respect, honesty, teamwork and continuous improvement.
• Supervise area operations in accordance with company policies and procedures, and apply said policies in all employee interaction. Create shift schedules, including: work station assignments/ rotations, employee training, vacations, breaks, overtime assignment, absent employee back-ups, and shift rotations. Plan workloads and rosters, and delegate tasks. Monitor and report on team performance. Conduct ( with manager) probationary and annual performance review for each employee, and recommend retraining, transfer, or termination. Schedule and conduct team meetings. Provide quality control. Anticipate and determine causes of operational delays, and take appropriate action to meet schedules.
• Handle problems or complaints, and make adjustments as necessary. Provide analysis for improvements. Operate within standard Operating Level Agreements. Report promptly to department management when delays occur, estimate time of delay and when operations will be resumed.
• Define, maintain, and continually improves a standard project management process, including tools and templates to ensure projects and resources assigned to it are optimized.
• Complete relevant paperwork. Assist in production, as necessary. Ensure a clean and safe work area. Provide documentation for internal audit and compliance reports. Maintain 24x7 availability to address critical business and/ or IT issues.

Occasional Tasks:

• May be asked to provide support and upgrade recommendations.
• Develops best practices and tools for project execution and management.
• Performs guest quality service assessments.

Job Requirements:

• Any combination of post secondary education in Business, Information Technology or related IT field and network experience to equal 10 years.
• Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration.
• Familiar with service management processes.
• Experience working with business owners and employees to help drive significant improvements in business performance.
• Provide clear and concise oral and written communication to all levels of employees within the company.
• Maintain a high level of confidentiality as needed.
• Organize and prioritize work.
• Manage multiple projects simultaneously.
• Lead employees and translate the vision of the company into actionable plans.
• Work up, down and across the organization as a team player.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. 

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all. 

Be the Experience. Be Bold. Be Mystic.