What are the responsibilities and job description for the VIP Host position at Mystic Lake Casino Hotel?
Are you looking for a rewarding career in Marketing & Hospitality? Join us in the fast-paced, energy filled position with opportunity for advancement. Deliver great guest experience while working closely with our VIP Members. Enjoy weekly pay, tuition reimbursement and health benefits.
Job Overview: Responsible for building and maintaining relationships with VIP guests through the delivery of exceptional guest service. Manage all aspects of the VIP guest experience while on property, while constantly striving to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. VIP Hosts will work to engage with guests using a rich set of tools, which will include real time data about their play. Members of this team will work in a collaborative environment and will be held accountable for delivery of superior guest service.
Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.
SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.
We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.
Job Requirements:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
Job Overview: Responsible for building and maintaining relationships with VIP guests through the delivery of exceptional guest service. Manage all aspects of the VIP guest experience while on property, while constantly striving to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. VIP Hosts will work to engage with guests using a rich set of tools, which will include real time data about their play. Members of this team will work in a collaborative environment and will be held accountable for delivery of superior guest service.
- Enjoy (4) 10 Hour Shifts With Three Days Off!
Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.
SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.
We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.
Job Requirements:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
- Must be fluent in an Asian Language (Cambodian, Mandarin, Vietnamese or Hmong)
- Must be 18 years of age or older.
- High School diploma or GED equivalent, college degree preferred.
- One (1) year of Casino Marketing and/or Professional Consumer Sales experience.
- Demonstrated excellent interpersonal communication skills.
- Proficient in e-mail, word processing, spreadsheets, and database software.
- Ability to think independently in making decisions to maximize the guest service experience.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Strong attention to detail.
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