Customer Service Sales Support

Key Responsibilities:

Customer Service

• Serve as a primary contact for customer inquiries via phone, email, and chat.
• Provide product information, pricing details, availability, and order status updates.
• Resolve customer issues efficiently and escalate complex matters to the appropriate departments.
• Maintain detailed customer records and ensure accurate data entry within CRM or ERP systems.
• Manage returns, replacements, and warranty requests according to company policies.

Sales Support

• Assist sales representatives with quotes, proposals, contracts, and order documentation.
• Prepare and process purchase orders, sales orders, invoices, and shipping documents.
• Track open orders and follow up on pending items with internal teams such as production, logistics, and finance.
• Support sales reporting by compiling data, generating dashboards, and monitoring performance metrics.
• Coordinate with marketing for sales materials, product catalogs, and promotional campaigns.

Communication & Coordination

• Collaborate across departments to ensure accurate order fulfillment and customer satisfaction.
• Communicate changes in product availability, lead times, or special requirements to both customers and internal teams.
• Schedule and support customer meetings, demos, and follow-ups for the sales team.

Administrative Duties

• Maintain organized files, order records, and customer databases.
• Assist in updating pricing sheets, product lists, and internal documentation.
• Support onboarding of new customers or distributors with required forms and documentation.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 2 years of experience in customer service, inside sales, or sales support.
• Strong communication and interpersonal skills.
• Proficiency in CRM/ERP systems (Salesforce, NetSuite, SAP, or similar).
• Excellent organizational and time-management abilities.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment