Member Services Representative (Part-Time - 30 Hours)

Member Services Representative (Part-Time – 30 Hours)

MyPoint Credit Union

Position Summary

MyPoint Credit Union is seeking a detail-oriented and member-focused Member Services Representative (Part-Time, 30 hours/week) to join our team. This role supports internal departments and members by researching and resolving account inquiries, administering specialized accounts such as IRAs and HSAs, and ensuring regulatory compliance across multiple processes.

The ideal candidate is highly organized, analytical, and committed to delivering exceptional service while maintaining accuracy and confidentiality.

Key Responsibilities

• Research and resolve member and internal inquiries related to accounts, transactions, statements, deposits, loan adjustments, and other service requests to ensure timely resolution.
• Process payments and deposits, verify amounts, issue receipts, and review checks for proper endorsement.
• Serve as a resource for employees regarding bill payment services and related inquiries.
• Scan, index, and maintain documents (loans, certificates, signature cards, titles, etc.) within the imaging system.
• Serve as the primary contact for IRA administration, including forms, system maintenance, and compliance with applicable rules and regulations.
• Support members age 70½ with Required Minimum Distributions (RMDs), including calculations, projections, and regulatory guidance.
• Ensure compliance with IRS, Franchise Tax Board, and State Controller requirements, including reporting (Forms 1099-R and 5498) and annual escheatment processes.
• Manage all aspects of escheatment, including out-of-state accounts.
• Maintain and update member records within internal systems with accuracy and confidentiality.
• Review transaction activity for risk indicators such as unusual activity, large dollar amounts, or exceptions.
• Ensure proper document retention and destruction in accordance with credit union policies.
• Comply with all applicable laws and regulations, including Regulation CC, BSA, OFAC, and CIP requirements.
• Perform additional duties and special projects as needed.

Minimum Qualifications

• High school diploma or GED required.
• Minimum one (1) year of experience in the financial services industry.
• Strong quantitative skills with the ability to perform detailed and complex calculations accurately.
• Proficiency with document imaging systems and general banking technology.
• Advanced computer skills, including Microsoft Office (Word, Excel) and other business applications.
• Excellent written and verbal communication skills, with the ability to interact professionally with members, staff, and external partners.
• Strong organizational skills and ability to work independently in a fast-paced environment.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.

Why Join MyPoint Credit Union?

At MyPoint, we are committed to making a positive impact on our members and communities. We offer a collaborative work environment where your contributions are valued and your professional growth is supported.