What are the responsibilities and job description for the Manager, Client Services position at mypath?
Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. Overview Homes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings. We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges. HIL is looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites. As a Client Services Manager, you will: · Maintain quality systems, processes, and client services by providing oversight and support of assigned programs · Perform HR management and professional development for assigned staff · Develop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams. · Oversee client service planning and collaborate on developing quantifiable success factors · Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction. · Promote compliance and standardization regarding regulatory, contractual and company standards Benefits: · Health, Dental, and Vision Insurance · PTO after 60 days · 401k with ESOP benefits · Referral Bonus Program - $2,000 Bonus per positive referral · Tuition Reimbursement and Loan Pay-down Programs · Employee Assistance Programs Qualifications: · High School Diploma or GED, bachelor’s degree preferred · 3 years of experience overseeing multi-site behavioral or CBRF programs · 2 years of supervisory experience a in Human Services field · Valid Driver’s License with 3 years of acceptable driving record · Flexibility, autonomy, responsiveness, and a high level of initiative · Ability to travel to different work locations, training sessions, and meetings · Successful completion of a caregiver background check, TB, and Health Screen Additional Information MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter. Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath. Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors: Passion Accountability Teamwork Openness Continuous Learning and Innovation As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless! MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all. MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with. If you find fulfillment in helping others and want opportunities to build a career, MyPath may be your path to a promising future. Explore 150 MyPath locations to find a place and career that fits you. At MyPath, our guiding principle is passion: a passion for the people we serve and for the work we do. MyPath provides specialized services and dignified care for children, adolescents and adults with disabilities, mental health issues, and other significant needs. Operating since 1984, MyPath includes eight companies that serve over 2,000 individuals from around the country, in more than 150 program locations throughout Wisconsin and Indiana, across 48 communities. Our array of services includes a spectrum of educational, therapeutic and community supports to allow those we serve to live full and productive lives in the community—to find their path. MyPath is proud to be a 100% employee owned company (ESOP). At MyPath our caregivers are also our owners!