IT Site Manager

Position
The IT Site Administrator is responsible for overseeing the day-to-day operations of the organization's IT systems at our Hawthorne facility. This role ensures reliable network connectivity, hardware and security compliance, and timely support for end-users. The ideal candidate will be proactive, detail-oriented, and skilled at troubleshooting IT issues across a complex environment.

Key Responsibilities

• Manage On-Site IT Operations: Install, configure, and maintain servers, workstations, networking devices, and peripheral equipment.
• Support Users: Provide timely technical support to employees, troubleshoot hardware, software, and network issues.
• Network Administration: Monitor and maintain local area network (LAN), wireless networks, and secure remote access.
• Security and Compliance: Ensure data protection, backup procedures, and compliance with IT security policies.
• System Maintenance: Perform routine system updates, patch management, and software installations.
• Documentation and Reporting: Maintain accurate records of IT assets, incidents, and service requests; prepare regular reports on IT performance and issues.
• Application Support: Assist users with use of business applications used at Mynaric.
• Vendor Liaison: Coordinate with external vendors for hardware procurement, software licensing, and service contracts.
• Disaster Recovery Support: Assist with business continuity planning, ensuring minimal downtime in case of technical disruptions.

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or related field, or equivalent experience.
• Proven experience in IT administration, preferably in a site-based or multi-site environment.
• Strong knowledge of Windows and/or Linux server environments, Active Directory, networking, and security protocols.
• Familiarity with cloud computing services (e.g., Microsoft 365, AWS, Azure) is preferred.
• Excellent problem-solving skills, communication abilities, and organizational capacity.

Core Competencies

• Troubleshooting and technical support skills
• Attention to detail and proactive mindset
• Ability to work independently and in teams
• Strong communication and documentation skills
• Adaptability and willingness to learn emerging technologies