As the need has grown for direct primary care medicine in this country, both Dr. Carter and Stephanie realized the concierge medicine philosophy aligned with their passions to spend the necessary time to provide excellent primary and preventative care to their friends and neighbors in this community. It’s a philosophy that shared among the entire, highly experienced full staff of medical professionals at MyMD Select Tyler who are ready to serve your medical needs.

Front Desk / Concierge Liaison

Location: Tyler, TX

Employment Type: Full-Time

Reports To: Clinic Director

About MyMD Select

At MyMD Select, we are more than a medical practice—we are a concierge-style healthcare team dedicated to helping our patients thrive. We believe in building meaningful relationships, delivering exceptional service, and creating a welcoming experience from the moment a patient walks through our doors.

Our core values guide everything we do:

• Serving Selflessly
• Exceeding Expectations
• Loving Loyalty
• Evolving Without Compromise
• Creating Solutions
• Thriving with Transparency

Position Summary

The Front Desk / Concierge Liaison serves as the first impression of MyMD Select and plays a vital role in creating an exceptional patient experience. This individual will warmly welcome patients, coordinate patient flow, assist with rooming patients, answer incoming calls, provide tours for prospective members, and support administrative and clinical operations.

This role is ideal for someone who enjoys building relationships, providing outstanding customer service, and working in a fast-paced healthcare environment where every day is different.

Essential Responsibilities

Patient Experience

• Greet patients and visitors with warmth, professionalism, and enthusiasm.
• Check patients in and out for appointments.
• Escort and room patients when needed.
• Ensure patients feel welcomed, valued, and informed throughout their visit.
• Maintain a clean, organized, and inviting reception area.

Phone & Communication Management

• Answer incoming phone calls promptly and professionally.
• Assist patients with scheduling appointments and answering general questions.
• Route calls and messages appropriately.
• Respond to patient inquiries and assist with follow-up communication.

Membership & New Patient Support

• Provide tours of the clinic to prospective patients.
• Explain membership benefits and services.
• Follow up with prospective patient leads and inquiries.
• Assist with onboarding new patients into the practice.

Administrative Support

• Verify and update patient demographic information.
• Assist with patient paperwork and forms.
• Support scheduling, scanning, filing, and other administrative tasks.
• Collaborate with providers and clinical staff to ensure efficient patient flow.

Team Support

• Assist with special projects and operational initiatives.
• Jump in wherever needed to support the team and patient experience.
• Contribute to a positive, solutions-focused work environment.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and common office software.
• Professional appearance and demeanor.

Preferred

• Previous medical office, front desk, hospitality, concierge, or customer service experience.
• Experience with electronic medical records (EMR).
• Experience handling multi-line phone systems.
• Sales, membership, or relationship-building experience.

Ideal Candidate

You may be a great fit if you:

• Love interacting with people and making them feel welcome.
• Naturally build relationships and create positive experiences.
• Stay calm and organized in a busy environment.
• Take initiative and look for ways to help.
• Communicate professionally and confidently.
• Embrace change and enjoy learning new things.
• Believe exceptional service matters.

Benefits

• Competitive pay
• Paid time off
• Health and wellness benefits
• Opportunities for growth and development
• Positive team culture focused on serving others
• The opportunity to make a meaningful impact on patients' lives every day

To Apply

Please submit your resume and a brief cover letter telling us why you would be a great fit for the Front Desk / Concierge Liaison role at MyMD Select.

Join us in helping patients embrace, empower, and thrive in life.