IT Service Management Intern

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Start Date: June 8, 2026 End Date: August 14, 2026 Location: Carrollton, TX Cencora’s IT Operations ITSM (IT Service Management) team in Carrollton, TX, is seeking a motivated and detail-oriented college student to join us as an Intern. This position offers a unique opportunity to gain hands-on experience with ITSM tools, processes, and frameworks in a global, enterprise-level IT environment. As an intern, you will assist with the operational and administrative aspects of ITSM processes, including incident management, change management, and service catalog development. You will gain practical knowledge of ITIL (Information Technology Infrastructure Library) principles while contributing to impactful projects that improve IT services across the organization. Key Responsibilities Process Support: Assist with ITSM processes such as Incident, Problem, Change, and Service Request Management to ensure adherence to established workflows. Tool Administration: Support the configuration and management of ITSM tools like ServiceNow, including data entry, reporting, and minor customizations under supervision. Data Analysis & Reporting: Analyze service management data to identify trends, patterns, and areas for improvement; assist in generating dashboards and reports for stakeholders. Knowledge Management: Help create, organize, and update internal knowledge base articles and user documentation to improve service delivery. Change Management: Participate in change management activities, including impact assessment, scheduling, and communication with relevant teams. Service Catalog: Collaborate with team members to review and improve the IT service catalog, ensuring services are well-documented and user-friendly. Compliance & Governance: Learn and apply ITSM best practices and ensure compliance with internal policies and procedures. Collaboration: Work closely with IT Operations teams, including service desk, infrastructure, and application support, to enhance service delivery and efficiency. Qualifications Education: Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Technical Skills: Familiarity with IT systems and an interest in learning ITSM tools like ServiceNow; knowledge of Microsoft Office Suite, especially Excel. Organizational Skills: Strong attention to detail, ability to manage multiple tasks, and meet deadlines. Communication Skills: Excellent written and verbal communication skills; ability to clearly document processes and interact with diverse teams. Problem-Solving: Analytical mindset with a proactive approach to identifying and resolving issues. Preferred Experience: Exposure to ITIL concepts, ITSM tools, or data analysis is a plus but not required. Must not require sponsorship to work in the US, now or in the future What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com