What are the responsibilities and job description for the System Development Manager, AWS Resilience, AWS Incident Response position at myGwork - LGBTQ Business Community?
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
Description
AWS Incident Response (AIR) keeps AWS working for millions of customers. When major incidents hit, AIR leads the response coordinating resolvers across AWS and driving mitigation. We move fast, but not carelessly - obsessing over observability of the cloud and perpetually improving our detection and response speed and accuracy. We ensure each incident drives improvements that strengthen AWS. It's a high-visibility, high-impact role with a global view of AWS health that few teams get to see.
The Role
As the Systems Development Manager for AIR's Seattle team, you'll lead engineers through both operational excellence and tooling delivery. You'll be on the calls - leading incident response, driving clear communication under pressure, ensuring your team grows sharper, and helping raise the resiliency of AWS for all customers. You'll own career development for your engineers, coordinate with peer managers in Sydney and Dublin, partner with alarming and detection teams, and represent AIR to senior leadership. This role is for someone energized by operational leadership who understands systems engineering deeply enough to guide and grow the people doing it.
Key job responsibilities
Incident Response Leadership
Own the operational readiness of your team for high-severity incident response. Ensure your engineers can lead calls effectively - triaging, coordinating resolvers, communicating clearly under pressure, and driving incidents to mitigation. Drive improvements in the tooling and automation that supports incident response.
Detection & Observability Improvement
Drive improvements in how AIR detects and responds to AWS health events. Use data and learnings from real incidents to improve detection speed, accuracy, and coverage. Explore new approaches, including generative AI, to find leaps in detection and response capabilities. Make the important obvious and automate the routine.
Cross-Site, Cross-Team Coordination
Coordinate with peer managers in Sydney and Dublin and partner with alarming, detection, and incident tooling teams. Establish clear communication channels and feedback loops across the incident management ecosystem.
Post-Incident Analysis
Lead root-cause analysis and post-incident reviews. Ensure learnings drive corrective actions and that service teams follow through, closing the loop so each incident makes AWS stronger.
Performance Management & Team Development
Own all facets of performance and career management for your team. Grow engineers at all levels, manage operational load, and maintain a high bar for hiring.
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 166,300.00 - 225,000.00 USD annually]]>
Description
AWS Incident Response (AIR) keeps AWS working for millions of customers. When major incidents hit, AIR leads the response coordinating resolvers across AWS and driving mitigation. We move fast, but not carelessly - obsessing over observability of the cloud and perpetually improving our detection and response speed and accuracy. We ensure each incident drives improvements that strengthen AWS. It's a high-visibility, high-impact role with a global view of AWS health that few teams get to see.
The Role
As the Systems Development Manager for AIR's Seattle team, you'll lead engineers through both operational excellence and tooling delivery. You'll be on the calls - leading incident response, driving clear communication under pressure, ensuring your team grows sharper, and helping raise the resiliency of AWS for all customers. You'll own career development for your engineers, coordinate with peer managers in Sydney and Dublin, partner with alarming and detection teams, and represent AIR to senior leadership. This role is for someone energized by operational leadership who understands systems engineering deeply enough to guide and grow the people doing it.
Key job responsibilities
Incident Response Leadership
Own the operational readiness of your team for high-severity incident response. Ensure your engineers can lead calls effectively - triaging, coordinating resolvers, communicating clearly under pressure, and driving incidents to mitigation. Drive improvements in the tooling and automation that supports incident response.
Detection & Observability Improvement
Drive improvements in how AIR detects and responds to AWS health events. Use data and learnings from real incidents to improve detection speed, accuracy, and coverage. Explore new approaches, including generative AI, to find leaps in detection and response capabilities. Make the important obvious and automate the routine.
Cross-Site, Cross-Team Coordination
Coordinate with peer managers in Sydney and Dublin and partner with alarming, detection, and incident tooling teams. Establish clear communication channels and feedback loops across the incident management ecosystem.
Post-Incident Analysis
Lead root-cause analysis and post-incident reviews. Ensure learnings drive corrective actions and that service teams follow through, closing the loop so each incident makes AWS stronger.
Performance Management & Team Development
Own all facets of performance and career management for your team. Grow engineers at all levels, manage operational load, and maintain a high bar for hiring.
Basic Qualifications
- 5 years of direct experience with cloud hosting technologies (AWS, Azure, etc./ 5 years experience managing an engineering team operating at scale.
- Deep understanding of infrastructure delivered through the software development lifecycle in an API-enabled environment - including agile development, software /patterns, and modern cloud services.
- Experience in implementing, supporting, and evaluating tools and services with a security, scalability, and performance mindset
- Experience in implementing, supporting, and evaluating tools and services with a security, scalability, and performance mindset
- Ability to handle multiple competing priorities in a fast-paced environment
- Excellent written and verbal communication skills and ability to get ideas across to the team, peers and customers.
- Strong understanding of fundamental operational best practices such as monitoring, alerting, deployment and change policies (ITIL a plus)
- Experience running agile frameworks or other workflow methodologies in an DevOps setting.
- Experience dealing with customers during issue resolution and operating under pressure.
- Routine communication of status to senior management
- SLA definition and refinement
- Goal-setting for reduction and elimination of customer facing defects
- Leading post-mortem analysis, including ensuring a high quality bar for analysis and follow through of consequent action items
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 166,300.00 - 225,000.00 USD annually]]>
Salary : $166,300 - $225,000